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You'll hear voices with Broadvoice
Updated January 20, 2023

You'll hear voices with Broadvoice

Cheryl Porath | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

This service has so far been wonderful. It is seamless in phone calls, faxes and easy for all associates to use. No more delayed calls, no more dropped calls and very easy to look on the computer and get names and numbers for all calls coming into our store. The headset that goes with the phones are comfortable and are very easy to use, so I can be anywhere in the store and easily answer calls.
  • Customer service has been outstanding so far
  • Communication is seamless
  • Fax program is excellent
  • The first time with customer service on day 2 it was hard to get someone to call me back.
  • You need to realize that all companies are different in size, they assumed we had a large sales force so the set up didn't really work for us...but they fixed it
  • Connected phones with intercom
  • Wireless headset
  • Ease of use
  • Well its only been a week, but I know we have missed less calls than our old system
  • Integration was seamless
First product used.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

If you want a phone system whether it is a company of 2 or a company of several, I believe this phone system is great. It's easy to learn and has different packages that suit your needs. It's hard to set into a new phone system not knowing if it's going to be better or worse. Well, this system is better!

Broadvoice Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
9.7
Answering rules
9
Call recording
Not Rated
Call park
10
Call screening
10
Message alerts
9
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
10
Mobile apps ()
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
8.0
Call and meeting analytics
8

Using Broadvoice

3 - The boss, the manager and the warehouse manager.