Item: Broadvoice
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We have an on premise PBX with over 1100 phones. For us, SIP has always been tied to a specific internet provider. If the internet goes down, you lose phones. If the provider is having SIP issues, you lose phones. This required us to have multiple SIP providers across multiple providers. Even with this in place an outage would cause business disruptions.

Pros and Cons

Engineering staff is very good
Account manager is reachable 24x7
Cutting edge technology
Small enough that your not just a number

I cant allow my accounts payable access to invoicing without giving them full access to the platform.
I cant search for phone numbers in the call logs.
I have limited to no access to my SD-WAN device that they provided.

Return on Investment

Service seems very stable and quality is on point.
Good value
Keeping inbound and outbound calls flowing is critical to our business.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Would you buy Broadvoice again?

Yes

Other Software Used

Microsoft 365, Silverware, LogMeIn Central by GoTo

Likelihood to Recommend

Getting sip from a non-ISP is great, especially when you can leverage SD-WAN and multiple internet connections. We even have a 4g backup for our system, which we have not needed yet. We can easily block inbound numbers which we've never been able to do with ATT/Spectrum SIP. We were also able to setup call recording on all calls which is a great feature to have.

New school SIP for an old school PBX

Modules Used

Overall Satisfaction with Broadvoice