Broadvoice review in detail
December 29, 2023
Broadvoice review in detail
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
Stand alone phone system per site. All incoming calls route through this system for each site, from 3-15 phones. Auto attendant, IVR, while the teams use the entire platform from the handset, desktop app, and mobile app while on the go. We have had zero issues with any of our deployments and cost effectiveness is amazing from small to large compared to other VoIP solutions. You are also treated like a real person no matter the deployment size and save over traditional voice solutions as well.
- Customer service
- New bids
- Tech support
- AA ring type- we solved but the scope is limited
- Variety of handsets resold directly
- Low monthly cost
- Easily cancel or add additional lines
- Streamlined heavy traffic incoming
Best cost, service, and no downtime. The other services I tried all failed at one or more of these things, including uptime. I have had no outages ever in the entire list of deployments out there currently. They are also cheaper per line than the big boys and you can get right through to support if needed unlike the others.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes