Broadvoice is the best VOIP provider
October 03, 2024

Broadvoice is the best VOIP provider

Marcio Marques | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sip Trunking
  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We have been working with Broadvoice on our organization for couple years now and service has been very good along with customer service and account accessibility, which make the troubleshooting and resolution much easier. Since we have multiple stores across East and West Coast accessing the B-Hive dashboard and been able to forward phone calls when primary internet services goes down is extremely important for us.

Pros

  • Customer Service
  • Reliability
  • Ease to use platform
  • Up to date tecnology

Cons

  • End users phone manuals
  • Enable Billing payments throughout the BHive Portal
  • Make some of the features that are currently managed on the portal accessible directly on the device
  • Positive ROI, service up 99% of the time, very reliable.
  • Customers contacting stores and able to speak to a team member with no issues.
  • Fast hardware replacement when necessary, very low down time.
Very easy to use web based Bhive portal, all tools necessary for operation are available and ready for customization. Phone devices are up to date in terms of modernization and up to the latest technology as well. There are minimum occasions where contacting a technician via phone was necessary since most of the tools are ready available.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Directing phone calls to other locations during ISP outages has been the most critical situations that we have encountered and using the BHive portal has been definitely a positive experience. Also contacting the customer support line has been easy and technicians are able to resolve any other issues that are not accessible via web portal.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Voicemail Transcription
10
Mobile apps ()
Not Rated
10.0
High quality audio
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Not Rated
Participant roles & permissions
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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