Broadvoice at its finest!
November 01, 2024

Broadvoice at its finest!

Jay Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice across all departments, including sales, customer support, and administration. The sales team leverages it to make outbound calls to clients, track call logs, and manage follow-ups. Additionally, managers benefit from call monitoring and analytics features, which help improve team performance and training.
Overall, Broadvoice has enabled us to improve communication, increase productivity, and reduce costs while providing solution for future growth.

Pros

  • Advanced Call Routing and Management
  • Unified Communication Across Multiple Platforms
  • Scalability and Ease of Integration

Cons

  • Probably 24/7 live support.
  • Better integration with Third-Party Tools
  • Stronger Call Quality and Reliability
  • User Interface and experience
  • Improved Communication Efficiency
  • Cost Savings
  • Flexibility for Remote Work
  • Occasional Call Quality Issues
  • Learning Curves for New Users
Broadvoice is generally easy to use and integrates well into daily business operations, but there are areas where its usability can be enhanced.

Broadvoice offers an intuitive interface that makes it relatively easy for users to navigate. The desktop and mobile apps are designed straightforward layout, allowing users to access features.

Feature Overload for New users
Broadvoice provides a range of features, some users have found the platform overwhelming, especially during the initial setup. There are a lot of options for call routing, settings, and integrations, which can be confusing for those who are not familiar with VoiP systems.
Broadvoice is ideal for businesses that need a reliable, easy -to-use VoIP solution without the complexity of an all-encompassing communication suite. Its streamlined interface and simple feature set allow for faster onboarding and less training time. Broadvoice offers strong core features at a competitive price, making it a more budget-friendly option for companies that don't require all of the extra features RingCentral offers.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Suited for small to medium-sized businesses that need a scalable communication system. For instance, a growing company with 50 employees can start with a basic package and easily scale up by adding more lines and users as the business expands.

Less appropriate with large enterprises with complex communication needs. While Broadvoice is scalable, it may not be the best fit for very large enterprises with thousands of employees and highly complex communication infrastructures.

Broadvoice | GoContact Feature Ratings

9.7
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
9.9
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
9
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
9.5
High quality audio
10
High quality video
9
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
9.0
Desktop sharing
9
8.0
Live chat
8
10.0
User authentication
10
Participant roles & permissions
10
9.8
Centralized communications management
9
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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