Solid Cross-Browser and Device Testing Platform for Web and Digital Agencies
September 20, 2020

Solid Cross-Browser and Device Testing Platform for Web and Digital Agencies

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BrowserStack

We currently use BrowserStack on our web development team for cross-browser and device testing for website development projects and web applications. Our Development Team uses it, as well as our Web Support Team, which includes QA/QC analysts. This tool is critical to our ability to ensure a consistent experience across various platforms and browsers and to identify rendering issues and discrepancies that exist in various browsers. Previously this was a manual operation and it was very cumbersome. Not only is it more effective, but it has saved time and made our process more consistent.
  • Helps us test websites across 2000+ real devices and browsers.
  • Streamline and automate the testing process providing more efficiency.
  • Manage cross-browser testing across our web development team.
  • The user interface is pretty solid, but could be improved.
  • There is a slight learning curve for new users
  • More sophisticated features require training that isn't readily available.
  • Improved efficiency of browser testing and QA/QC process.
  • Improved cross browser compatibility across new website builds.
  • Made it possible to get our developers, project managers, and digital specialists on the same page.
We never really took a serious look at other platforms. BrowserStack had been recommended to us and after a brief evaluation, we were hook and never really considered an alternative. The other platforms seem to provide similar features and benefits, but we've been pleased with BrowserStack and haven't felt the need to look elsewhere.
There is a substantial amount of help articles on the website which provides the information needed to figure out how to do almost anything with the platform and troubleshoot issues that may arise. When support has been needed, they have been responsive and provided the assistance we are looking for. It is a fairly intuitive platform so not a lot of support is needed on a regular basis.
Solid platform overall with good usability. I think the UI could be a little tighter and some things are a little clunky. But overall I think usability is high and it doesn't require a lot of learning to do the majority of things that users will want or need to do. The typical user will find the platform easy to use.

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Browser stack is perfect for web development shops and digital agencies that need to streamline and improve their QA/QC process and ensure a seamless experience across all browsers and devices. The platform would work great for small, medium, and large teams. I'm not sure if I can think of a situation where it would not be a suitable solution.