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Great for Enterprise App and OT Testing
September 26, 2020

Great for Enterprise App and OT Testing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Solo

Overall Satisfaction with BrowserStack

Browserstack is a key tool in our web application development pipeline. Many of our products require compatibility with specific older browser versions and mobile environments. Previously, testing required specific environments to be created and manually assessed during each sprint. Browserstack has made cross-functional testing feasible with these platforms, especially in the field of OT where stability is of critical importance. This has lead to a more streamlined testing process, which has resulted in improved development times and better quality control for our products.
  • Pricing
  • Quick, out-of-the-box setup
  • Seamless live browser and app testing
  • New visual testing tools
  • VMs can be slow at times.
  • Mobile virtual environments, while great, cannot always fully recreate the experience of a device in-hand.
  • Support can be improved (no live chat option).
  • Cut down on testing time.
  • Improve product quality control.
  • Improve time to market.
While UserTesting has the advantage of real-life human feedback, for an enterprise environment, this will not have been useful for us. This is better suited for apps that are intended for release to the general public. UserTesting also does not have the extended tools to ensure that the technical aspects of the application hold up under different environments, and did not fit well into our CI/CD pipeline.
Support from BrowserStack has been adequate, however, live chat would be greatly appreciated here due to the fact that many of the product's features are meant to be used 'live." Therefore, instantaneous support would be appreciated here as problems encountered can lead to significant delays and defeat the purpose of the platform entirely.
Browserstack's no-nonsense, streamlined interface has been a pleasure to use and has allowed those that are new to the environment to catch on easily thanks to its simple learning curve. I cannot think of any potential improvements that could be made in this aspect. It is definitely one of the application's strong points.

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Browserstack is best used when there is a need to test complicated applications where the target audience is not well defined, and less suited for simple applications that have a well-defined target.

In the enterprise world, Browserstack is well suited for specialized, complex products where compatibility needs to be guaranteed for a specific set of environments, especially in OT. For releases to the general public, it is also useful for ensuring maximum compatibility across multiple devices (especially for Android) and browser versions. The visual testing and geolocation testing tools are especially useful if your app uses these features.

It may be less suited for web application products that are less complex, backend-heavy, follow basic web standards, or are meant to work in a controlled, well-defined environment. May also be less suited for basic mobile apps that target a specific version/platform.