CaptivateIQ 10/10 recommend
August 11, 2023
CaptivateIQ 10/10 recommend
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CaptivateIQ
We use CaptivateIQ to calculate and manage commissions for several of our teams including Sales Development, Sales Representatives, Account Management, and related VPs. The platform helps us process large data sets and summarize the results for review by management and payees. Some of the plans utilize direct syncs between our company's data platforms and CaptivateIQ, and some currently use manual uploads.
- Customer Service - the team assigned to work with us has been great. They are always prompt in getting back to us and helping make updates to existing plans and building new teams.
- New features - they are constantly implementing new features and process improvements
- User interface - the platform is easy to use and navigate
- Pre-processing reporting - it would be great to have some of the reporting features available in a test environment as we work through the data each period
- Downloads sometimes route you to the "Jobs" page, and sometimes just download--would be great if they always just downloaded
- Having the commission plans built in CaptivateIQ has allowed the responsibility to shift from one team to another with relative ease when there is turnover.
Do you think CaptivateIQ delivers good value for the price?
Yes
Are you happy with CaptivateIQ's feature set?
Yes
Did CaptivateIQ live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of CaptivateIQ go as expected?
I wasn't involved with the implementation phase
Would you buy CaptivateIQ again?
Yes