Great tool for training, learning and sharing client calls and key learnings.
March 31, 2021
Great tool for training, learning and sharing client calls and key learnings.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
- Handoffs & Collaboration / Knowledge Sharing
We use Chorus.ai for all our customer calls, knowledge transfer calls. We use snippets of calls to share questions, information or ask questions of team members for coaching, training or needed assistance. We also use the sharing capabilities when we our customers need a access to the call recordings.
- Ability to see who is speaking and when.
- Use of filler words for coaching and training.
- Ability to add recording to a live call whether you are the organizer or not.
- Ability to speed up call review.
- Better mobile capabilities, the recording often freeze.
- Ability to highlight key points for questions or follow-up or notes.
- Allows new CSM ability to participate and shadow calls that where made before they joined or when they are not available to participate or reviewing calls. Improves a new CSMs ability to experience calls they did not participate in and skip to import points in the calls.
Chorus integrated seamlessly into our tech stack, it does not conflict with other technology used.
None that I can think of, we use it in typical ways as trained by Chorus.ai.
Chorus.ai CS trains us regularly on new or unused features. I have luckily never had to reach out to Chorus.ai for support.