Helping to organize a quickly growing company
December 28, 2018
Helping to organize a quickly growing company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We're using ChurnZero to track our customers journey from On-boarding to Advocacy.
Currently this is only being used by our Customer Success team but it fills the void of not being able to track a customer along their lifespan, including any/all activities within our platform that they are doing, last time they logged in, how many surveys have been sent, and a slew of other metrics.
We use a lot of "Journeys" that help us keep track of our clients and gives us action items depending on what is going on with that particular user. That's quite helpful.
Currently this is only being used by our Customer Success team but it fills the void of not being able to track a customer along their lifespan, including any/all activities within our platform that they are doing, last time they logged in, how many surveys have been sent, and a slew of other metrics.
We use a lot of "Journeys" that help us keep track of our clients and gives us action items depending on what is going on with that particular user. That's quite helpful.
Pros
- Help from their CS team and Dev team
- Loads of customization based on the data you have and want to use/track
- Pretty responsive to emails
Cons
- Not being able to email a group of customers that are part of the same company. Each person gets an individual email instead of grouping everyone together on a single email.
- Better tracking for internal KPI's
- Organization for a quickly growing company
- Sometimes it adds to the noise, but that's because we haven't made journeys specific enough and things can get messy
This product was picked by our CEO and VP of Customer Success. I wasn't a part of the research or decision making process.
Comments
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