TrustRadius
Fight Churn!
https://www.trustradius.com/customer-successChurnZeroUnspecified9.177101
Shona Nicolle profile photo
November 30, 2018

Fight Churn!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We currently use ChurnZero only with the Customer Success team. We get information fed from our back end system which we then use to relay back to other departments in our company. We are trying to tackle the never ending problem of being reactive instead of proactive. We want to make sure we know about things before they happen and become predictive of certain patterns, and ChurnZero is helping us do this.
  • Ease of use
  • Detail of information you can collect and collaborate on
  • Responsiveness and attention from the ChurnZero team
  • Getting used to the system can be a bit tricky
  • Set up is detailed and requires technical individuals to implement
  • Support is only through email - chat support would be great
  • Saves us time on day to day task and research
  • Real time alerts to better respond to customer issues
ChurnZero allows for the ability to fully customize all information you are looking for an need. Very little manual work is required. It is also very cost effective for the functionality it allows you.
ChurnZero is very well suited for looking at real time information and knowing exactly what is happening with your customers at any given time. ChurnZero is less suited for deep analysis and predictive reporting.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
9
NPS surveys
9
Customer profiles
Not Rated
Automated workflow
9
Customer health scoring
9
Customer segmentation
10
Customer health trends
8
Engagement analytics
8
Dashboards
8
Role-based user permissions
9
API
9