November 30, 2018
Score 9 out of 101
Overall Satisfaction with ChurnZero
We currently use ChurnZero only with the Customer Success team. We get information fed from our back end system which we then use to relay back to other departments in our company. We are trying to tackle the never ending problem of being reactive instead of proactive. We want to make sure we know about things before they happen and become predictive of certain patterns, and ChurnZero is helping us do this.
- Saves us time on day to day task and research
- Real time alerts to better respond to customer issues