TrustRadius
ChurnZero Review 8 of 25
User Review: "Love ChurnZero!"
https://www.trustradius.com/customer-successChurnZeroUnspecified9.231101
Jordan Kruger profile photo
January 08, 2019

User Review: "Love ChurnZero!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We currently use ChurnZero for our Account Management and Customer Success teams. It helps us better understand how our customers are using the platform, who is using it frequently, who is bound to cancel, and who is adding users. It also enables us to set up "plays" which are a cadence of how to follow up with clients better.
  • Helps with tracking customer usage of our platform
  • Helps us set up email/call cadences for different customer plays such as renewals
  • Does a great job of showing me who is really actively using the platform
  • Love the map of which customers are signing in and what their location is
  • It is a little hard to set up plays at first
  • Sorta confusing to bring accounts over from Salesforce
  • Has a great ROI, really helps me get ahead of account renewals so I can work with the ones who are not as active.
  • Also super positive because with a very quick glance I can get a gist for how many accounts are very active and how many aren't.
  • Another positive, helps management get a great sense of who is doing well at their job vs. not by showing how many accounts they engage with.
We selected ChurnZero because it was easy to use, easy to buy, and it was easy to work with their reps. It was just an easy to transition overall. It has truly helped us gain quick insight into things we were all doing manually before and now everyone's job is a lot easier in my department!
It is very appropriate for sales and customer success to track customer usage and how we can better reach out to them. It is pretty much good to be used in any type of scenario when you are interacting with clients, not so much for internal teams such as finance/product/design, etc.

ChurnZero Feature Ratings

Product usage
7
Help desk / support tickets
6
NPS surveys
7
Sponsor tracking
6
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
8
Integration with Salesforce.com
10