TrustRadius
Great customer retention tool for our growing SaaS company
https://www.trustradius.com/customer-successChurnZeroUnspecified9.358101
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Updated May 08, 2019

Great customer retention tool for our growing SaaS company

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Our CSM team are the primary users of ChurnZero. Renewal emails, introduction emails and automation are the main use case to date.
  • Automated email and segmentation allow us to streamline our processes
  • Churn scores are a great way to quickly see if our customers are at risk.
  • I really like the live export feature that has been introduced. Exporting the segmented data to Google Sheets and using Google Data Studio allows another level of reporting and dashboard creation.
  • Actual reporting within the application is quite limited. Relies on exporting data if you want to manipulate it in any way.
  • The data and dashboards they have are nice, however, it would be nice to have a reporting tool within the application similar to Salesforce where you can create your own reports.
  • Automation frees up a lot of time for our CSM team.
  • Churn scores allow us to focus on the customers that need our attention the most.
  • ROI for us so far is we do not need to add additional CSM resources to handle our growing customer base.
Cost, service, and support are the main reasons for our selection.
Allows our users to manipulate Salesforce data in a way that is not easy to do in Salesforce. Native reporting and charts and graphs could be better.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
10
NPS surveys
8
Customer profiles
9
Automated workflow
10
Internal collaboration
9
Customer health scoring
10
Customer segmentation
10
Customer health trends
9
Engagement analytics
9
Dashboards
9
Role-based user permissions
9
API
9
Integration with Salesforce.com
10