A Powerful Tool for Tracking Customer Health
September 08, 2019
A Powerful Tool for Tracking Customer Health

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We are using ChurnZero across all of our customer-facing teams which includes implementation, support and customer success. In addition to helping us track customer health scores, ChurnZero allows us to run in-app NPS surveys and has powerful tools for creating a customer experience using "plays" as they are called in the app.
Pros
- NPS surveys in-app
- In-app guidance
- Email customer journeys via "plays"
Cons
- Salesforce integration takes a lot of internal work for us.
- It has streamlined communication between departments by keeping everyone on the same page about customer health.
- It has removed manual processes for our customer-facing teams by allowing us to create automated journeys.
- It allows us to see NPS scores in the same place we look for other customer health metrics.
I have not used other products like ChurnZero.
Comments
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