TrustRadius
You'll never look back :)
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
Elsie Coffey profile photo
September 09, 2019

You'll never look back :)

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero is used by all different areas of our business but it's strongest impact is in the Customer Success Team. It allows us to track and measure our customer's onboarding journey so that we can reach out and provide personalized and strategic support whenever we notice that someone's stuck. It allows our marketing team to create extremely specific mailing lists based on our customer's usage—we can see what will be helpful and share it with them immediately. The best part of all is how empowered ChurnZero has made us when it comes to helping our customers.
  • Allows you to sort your customers/accounts with incredibly detailed and versatile filters.
  • Allows you to run NPS campaigns and track and report on this information.
  • Can measure the overall usage of your customers so that you can make informed decisions of what your team needs to work on next.
  • The setup process of ChurnZero is quite intense and does require a lot of love and time, but it's worth it!
  • Increased NPS score
  • Increased opportunities to reach out to customer's and help out.
  • Brilliant reporting tools which help us to be an accountable team.
  • If you find yourself unable to automatically track your customer's progress onboarding with your system
  • If you need to be able to create mailing lists out of strong reporting tools
  • If you are wanting to streamline a lot of different CRMs that you have into a one-stop tool

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
9
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
10
Customer health trends
9
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
Not Rated