Amazing metrics annd awesome support!
Updated March 02, 2020

Amazing metrics annd awesome support!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We are currently using ChurnZero in our Customer Success Department, however, the data and analytics will be extremely helpful in driving the direction of our product roadmap and inform future product decisions. ChurnZero is being utilized to help our Customer Success team increase efficiency, become more proactive, and gather helpful data and analytics.
  • Gathers useful in-app metrics.
  • Automation and efficiency.
  • Comprehensive timeline view of all tasks and messages instead of separated.
  • User ability to copy global plays.
  • Will help increase renewals.
  • Will help drive product decisions.
In our review of other platforms, ChurnZero seemed to be the most intuitive and user friendly.
ChurnZero is going to help bring our team to another level. The support and service from the implementation manager and our Customer Success Manager have been absolutely outstanding! They have gone above and beyond to ensure a successful implementation and have provided numerous trainings for our team to ensure a successful adoption of the program.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
9
Dashboards
9
Role-based user permissions
9
API
9
Integration with Salesforce.com
9