Real world feedback from a ChurnZero user.
March 04, 2020

Real world feedback from a ChurnZero user.

Wayne Bolen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

Our Customer Success team uses ChurnZero on a daily basis to manage customer accounts and churn rates. This is used by all team members and integrates very nicely with our software products. This allows us to track usage, initiate e-mail campaigns, send out NPS reports, track customer tasks and activities, and manage customer communication.

Pros

  • Mass e-mail campaigns - saves an incredible amount of time when communicating with customers.
  • Monitor product usage - integrates easily with our own software.
  • Provides easy to use customer communication via in app messaging.

Cons

  • No areas of improvement have been noted yet. We are still new to the product.
  • ChurnZero allows us to easily manage customer account health.
I love using ChurnZero. It makes keeping track of the health of customer accounts a breeze!

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
10.0
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
Not Rated
10.0
Customer health trends
Not Rated
Engagement analytics
Not Rated
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated

Comments

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