Churn won't be a problem with ChurnZero
September 12, 2022
Churn won't be a problem with ChurnZero
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
ChurnZero has been implemented to support our customer success team in tracking engagement, usage, and deeper data analytics of our enterprise level customers.
- Notifying you of customers "in the red" according to your filters
- Great segmentation and reporting
- Automated sequences, plays, notifications
- Tracking for different users of the account
- The "save" button could be better placed or more clear in certain places
- The UI is slightly dated looking but there is a lot of information they need to provide so it's as clear as it could be
- Cloning certain automations more easily
- deeper analytics
- better segmentation
- honing in on which customers need more attention
We were using HubSpot which has been helpful but is not a customer success platform. ChurnZero takes the data from HubSpot and helps us analyze all parts.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes