Churn won't be a problem with ChurnZero
September 12, 2022

Churn won't be a problem with ChurnZero

Brooke Weinbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

ChurnZero has been implemented to support our customer success team in tracking engagement, usage, and deeper data analytics of our enterprise level customers.

Pros

  • Notifying you of customers "in the red" according to your filters
  • Great segmentation and reporting
  • Automated sequences, plays, notifications
  • Tracking for different users of the account

Cons

  • The "save" button could be better placed or more clear in certain places
  • The UI is slightly dated looking but there is a lot of information they need to provide so it's as clear as it could be
  • Cloning certain automations more easily
  • deeper analytics
  • better segmentation
  • honing in on which customers need more attention
We were using HubSpot which has been helpful but is not a customer success platform. ChurnZero takes the data from HubSpot and helps us analyze all parts.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

This is a heavy platform that needs training to use it and will take more time for us to feel 100% experts but there is a lot of information that we have uncovered because of the tool
My CSMs have been extremely helpful. Our implementation specialist was also amazing. They have a great team!
It's great to automate many sequences and tracking for different segments of your customer base. I can see how this is going to be integral to our team over the next 6 months and I'm glad we got started with it now.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
9
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
Customer health trends
8
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
Not Rated

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