ChurnZero is a game changer!
November 01, 2024

ChurnZero is a game changer!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with ChurnZero

We use ChurnZero on a day by day basis! We measure our customer's health, we have created journeys and plays to automate processes and measure initial adoption and the list goes on. We have been using ChurnZero for almost 3 years and it has been a game changer!!

Pros

  • Automates processes and communication for our digital accounts!
  • Measures adoption of our product within the first year!
  • Helps us track accounts at risk way ahead of renewals to try and get in front of churn!

Cons

  • Dashboards can be a little tricky to build.
  • I would love OR criteria in segments.
  • I also wish that when updating field names in ChurnZero (CZ), it would sync the label name update instead of leaving the API name.
  • It has allowed us to get in front of churn, leading the higher GRR.
  • Our NPS results have increased dramatically.
  • It has given time back to the CSM's in their day, automating many tasks and emails for them.
ChurnZero can be tricky at times but their support and CSM's are so helpful and they always have an answer/solution for us. I always feel confident that what I want to do I can do!

Their onboarding was very interactive and thorough also setting us up for success.
ChurnZero seemed a little more geared towards our customer base and goals. Their onboarding was thorough and included (Gainsight's was not). Cost/Budget also came into the picture as well!

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

ChurnZero has allowed us to nurture every single sales driven account on some level. Whether it is a lighter touch or a heavier touch, it has transformed the way we communicate with our customers. For example, we have plays that send welcome call invites, renewal invites 90+ days out, journeys to track adoption, CSATS, NPS, and alerts to focus on risk and follow up. It has also allowed us to effectively forecast and get in front of churn risk. It is not currently set up to manage our self serve clients but that is something we are excited and hoping to do with ChurnZero.

ChurnZero Feature Ratings

9.0
Product usage
8
Help desk / support tickets
10
9.5
NPS surveys
10
Customer profiles
9
Automated workflow
10
Internal collaboration
10
Customer health scoring
9
Customer segmentation
9
7.8
Customer health trends
9
Engagement analytics
8
Revenue forecasting
9
Dashboards
5
7.0
Role-based user permissions
7
8.5
API
9
Integration with Salesforce.com
8

Comments

More Reviews of ChurnZero

  1. Home
  2. Customer Success Software
  3. ChurnZero Reviews
  4. User Review of ChurnZero