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Cisco Jabber is one of the best collaboration tools out there!
Updated July 25, 2023

Cisco Jabber is one of the best collaboration tools out there!

Peter Qumsiyeh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

It's a collaboration tool. First, we use Cisco Jabber to chat and IM coworkers, ask quick questions, and get quick answers. The best part about Cisco Jabber, unlike other similar tools, is that it easily integrates with our phones (landlines), allowing us to receive and make calls from anywhere as if we are in the office using our physical landline phone.
  • Chat/IM
  • Make calls
  • Receive calls
  • Automatically or manually change status (available, away, etc.)
  • Meeting functionality can be improved.
  • Make it easier to add organization contacts.
  • Layout can be improved.
  • Better collaboration between employees equals higher ROI.
  • Speeds up delivery of service
  • Getting quick answers means higher client satisfaction.
All 2300 employees have access to it, however, around 55-60% actively use it.
  • Microsoft Outlook
Not very difficult.
I like Cisco Jabber better for chatting and making/receiving calls using our landline phone number as if we are in the office. I also like how Jabber lets you control your status automatically or manually, Teams does not. I think Teams is better for meetings though. We actually use both. Between the two, we think we are well covered.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

It's a collaboration tool. First, we use Cisco Jabber to chat and IM coworkers, ask quick questions, and get quick answers. The best part about Cisco Jabber, unlike other similar tools, is that it easily integrates with our phones (landlines), allowing us to receive and make calls from anywhere as if we are in the office using our physical landline phone. For meetings, we prefer to use Microsoft Teams.

Webex App Feature Ratings

Project Management
5.8
Task Management
4
Gantt Charts
Not Rated
Scheduling
3
Workflow Automation
Not Rated
Mobile Access
9
Search
7
Visual planning tools
Not Rated
Communication
9.7
Chat
10
Notifications
10
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
File Sharing & Management
5.3
Versioning
6
Video files
5
Audio files
5
Document collaboration
5
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated

Cisco Webex Experience

Jabber, Outlook and BlueJeans meetings. Whenever different apps, tools and solutions we use can talk to one another, users are way more satisfied.
Definitely meets our needs, however, we are finding that Microsoft Teams may have better capabilities, especially since we are a "Microsoft shop".
We still have a lot to discover when it comes to Webex capabilities, especially as it related to AI-enabled innovations.