So easy for our employees
Updated July 25, 2023

So easy for our employees

Logan Peters | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Cuts down on emails and enables quick easy colaboration. Easy to search through contacts, conversations and find content previously shared. Great plugins and bots to integrate other software and make work life easier. Great features for all users with emojis, gifs, ability to flag messages to create action items.
  • Messaging
  • Meetings
  • Collaborations
  • Softphone
  • Collapsible groups within messaging
  • Searching keywords in all conversations at once
  • Made it much simpler to message across our organization saving time and hassle
  • Cut down on support calls with users trying to schedule meetings
  • Great analytics to help with adoption of the product to ensure employee satisfaction.
We have this implemented across multiple locations at our company, around 300 users or so total, and it works great to keep in touch with co-workers in other departments and different locations. Makes contacting users for troubleshooting a breeze and has so many beneficial features like screenshare, and meetings to allow instant collaboration.

Do you think Webex App delivers good value for the price?


Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Great for enabling employees to communicate quickly back and forth with messaging or create quick ad-hoc meetings when messaging just won't do. Super simple to set up and join meetings and share a screen. Also works great as a softphone or when connected to a physical phone and making calls. Calendar option to show you daily meetings makes it simple to see whats on the agenda for today

Webex App Feature Ratings

Task Management
Gantt Charts
Workflow Automation
Mobile Access
Visual planning tools
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Video files
Audio files
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Device sync

Cisco Hybrid Work

  • Webex Meetings
  • Webex App
  • Webex Calling
  • Cisco Webex Room Series
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We don't do a lot of hybrid work but being we have people in multiple locations and have lots of meetings the Webex App makes things incredibly simple so you can always be in touch with everyone in your organization. When we do have employees working from home you don't have to worry about them not being able to join a meeting or talk with people in the office since webex is so seamless and intuitive for end users even if they don't have a technical background.
A lot of the challenges faced were just making sure the app was secure and the chats were persistent so users could view their full thread of messages no matter where they were and wouldn't necessarily have to be connected to our network in order to receive messages.
Enables our employees to work from home easily without the worry that they will miss a meeting or not be able to attend a meeting. The softphone feature and messaging also enables users to ensure they don't miss a beat in their day because things work different when they are working from home.
We've had great acceptance as we moved to a hybrid model and people have been extremely pleased with Webex and the ease of use. Users never had many complaints and it was easy to train them on the new app and explain the features.
It's been very easy to use and train our end users on. All the features are easy to find and the app is extremely intuitive.

Cisco Webex Experience

Vidcast and Webex Room Kit. We love the ability to easily make instructional videos that we can send out to our users through the app or how they can easily join meetings from the app while others in the office can utilize our Room Kits.
The App seems to meet all the needs that our organization has allowing users to message, meet and call on the fly from their pc or their phones. The security offered by Cisco is top notch and offers peace of mind. The meeting management, host settings and participant management are easy to use just like other Cisco products making it easy to roll out and configure.
Although we don't use all these features the noise suppression is amazing and works so well while in meetings. There's often a time with additional noise around the office or when someone is working from home and the noise suppression does a great job at catching it and canceling it out so people on the other end hear nothing.

Webex App Support

Support is quick to respond and love that you can opt to have them communicate with you in a webex space if your not able to take a call. Support has often had our issues or questions taken care of same day or is able to escalate and get us in touch with the appropriate tech quickly.
Quick Resolution
Good followup
Problems get solved
Kept well informed
No we did not purchase premium support. At time of purchasing we didn't see a need for it and we still haven't ran in to many issues where we have had a need for any additional support and the app seems to work great without needing to open tickets for issues.
Yes - Yes after contacting support and troubleshooting with them over a short period of time they were able to gather some logs and resolve the issue in a very timely manner.

Using Webex App

Very user friendly and have had very few complaints from employees about using it or having trouble figuring it out. It seems to be very intuitive and users can find what they need easily.
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
Not well integrated
  • Chatting with users is incredibly easy
  • Scheduling a meeting
  • Making calls
  • Team collaboration
Yes - Webex app is just as easy to use as the app for Windows. It's easy to navigate and replicates the Windows app so everything is simple to find.