Cisco Umbrellas: Your WEB and DNS filter for the 21st century
Updated January 30, 2024

Cisco Umbrellas: Your WEB and DNS filter for the 21st century

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

Cisco Umbrella is being used by our entire organization. It solves a number of pressing issues including web filtering, and malware websites. It gives us a high-level analysis of the number of sites that have users have accessed or tried to access as well as browser counts for the number of blocks that Umbrella has been able to keep away from our users.
  • Web filtering
  • High level dashboard analysis
  • Ease when it comes to adding locations.
  • Able to easily add further filtering.
  • Over all, the software operates very well in the space.
  • We don't have any other issues.
  • It has been able to provide us with a high resiliency when it comes to web filtering.
  • It is part of a multi-prong approach to security.
The protection has worked very well for all of our remote branch offices. As well with users roaming it has given us an additional level of security when it comes to users who inadvertently try accessing a malicious site. If the user hits a website that Umbrella is not sure is legit it sends IT a notification and then they can intern review and quickly enable access to that particular site that initially was blocked.
Cisco Umbrella fits in nicely with our security tech stack. We never have any issues with the tool it runs quietly in the background keeping an eye on our network. Umbrella has continued to add additional features and functions makes it more valuable to us. Cisco continues to invest in this tool.
  • Cisco Catalyst Switches
  • Cisco AnyConnect
We wanted to make sure that the Cisco Anyconnect application was easy to use for our staff and had the level of security we wanted in our VPN solution.
As well we wanted to make sure our Cisco Catalyst equipment was able to handle the additional traffic with a number of our staff moving to hybrid work.
With the hybrid work model our employees and coworkers were able to seamlessly connect to all of our resources with a secure solution that Cisco has put together for organizations like our selves. We really didn't have any issues when staff were working hybrid we knew that the cisco solution that was implemented would just work without any extra issues.
Cisco Umbrella in combination with Cisco AnyConnect allows us to create a secure solution for our staff to utilize whether they are working from home, the office, or out of the country.

Do you think Cisco Umbrella delivers good value for the price?


Are you happy with Cisco Umbrella's feature set?


Did Cisco Umbrella live up to sales and marketing promises?


Did implementation of Cisco Umbrella go as expected?


Would you buy Cisco Umbrella again?


Cisco Umbrella is suited for organizations that require a high level of filtering when it comes to website filtering. As well if you have multiple locations it provides you with some additional high level information. The dashboard is very easy to navigate and we believe it is one of the most reliable tools out there for all of the malware and ransom sites.

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We did roll out hybrid work solution and a number of our staff continue to do hybrid work.

Resilience and Reliability

Cisco Umbrella continues to give us value and they continue to add features to the tool which has been great.
Cisco Umbrella is always available. The solution continues to function without skipping a beat.
  • Web Filtering

Using Cisco Umbrella

  • Web filtering
  • blocking malware
  • connection to Cisco Anyconnect VPN

Evaluating Cisco Umbrella and Competitors

Cisco Umbrella Support

When we have any issues it is a quick ticket creation and someone promptly gets back to us.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We didn't purchase premium support for Cisco Umbrella. The solution and instruction help and support online was able to resolve any of the questions we had with rolling out the solution company wide.

Using Cisco Umbrella

Cisco Umbrella has built out their online dashboard which allows for us to easily review all of the traffic and what exactly is happening behind our web filters company wide. It has been a great tool and the Dashboard continues to be updated. Our team can easily and quickly search for any information we need.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using

Cisco Security

It protects our companies assets and allows us to be compliant from a compliance and legal standpoint. Some of the driving forces behind our investment in cyber security include reducing financial risks by investing in different tools to allow us to move forward with the cyber security initiatives. We also want to make sure that our employees feel secure that the company is putting cyber security at the forefront.
Cisco Umbrella has been a overall cyber security tool that we have been using for a number of years. It gives us the level of protection we would like from a tool sold by Cisco. There are many areas this tool is capable including but not limited to DNS filtering, and analysis of workstation traffic.
Cisco has a great team behind each of their tools and a sales and technical support which is available when ever we have questions.
The solution also provides a very comprehensive dashboard which answers most of the questions staff would have when viewing data. There are also many ways to view the reports generated from the system.
Cisco has been the go to for us and cyber security solutions.
Cisco continues to innovate and build on additional features from customer feedback which is great.
We like that Cisco has a robust platform with Cisco Umbrella and we hope that Cisco keeps it that way.
The future of cybersecurity with AI will potentially allow tools like Umbrella to leverage the AI and build a better way to flag, warn, or block traffic that does not exist today. As well with AI and the cybersecurity stack Cisco can in the future create add-in's and plug-in's which will allow the Cisco Umbrella to be an even more powerful tool when it comes to recognizing Cyber security.
We don't as of yet but we can see some real value in using this tool for threat detection and analysis.
AI will allow the predictive threat detection to learn at a quicker pace then in the past which will result in faster detections and we expect less false positives.