Webex Calling is a Good Tool
August 11, 2020

Webex Calling is a Good Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Cisco Webex Calling

This product is being used by a single department; the deployment may grow over time. It solves the business problem of PSTN calling, easy deployment, and global coverage.
  • PSTN
  • Mobility
  • Desktop
  • Integrates with existing phones
  • Pricing
  • Speed to deployment
  • Simplicity of the user interface
My organization benefited because we were able to quickly deploy it as a stand-alone solution for a handful of users who required both domestic and international calling. We could deploy in many different ways: 1) desktop, handset, smartphone, and integrated with MS Teams. The flexibility is very valuable to us.
The features detailed here refer to Webex Meetings but not to Webex Calling.
We have used Cisco Webex DX80, Desktop Pro, Room Kit, Room Kit Mini, etc. They work seamlessly with Webex Meetings and they are all enabled for Webex Calling.
It is secure from end to end.
We evaluated MS Teams and it was difficult to set up and manage.
It is most appropriate when you need the speed of execution globally and you want to have some level of control over managing your environment. If you want a fully-managed service and you want an extreme level of customization, then you should look at a partner-hosted solution, as it will cater to your needs. Be careful, however, that you evaluate what you need to customize and why—you may find that your fancy requirements are truly not necessary. Use this opportunity to simplify.

Webex Calling Feature Ratings

Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call park
Call screening
Message alerts
Mobile app for iOS
Mobile app for Android