Item: Webex Calling
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

This product is being used by a single department; the deployment may grow over time. It solves the business problem of PSTN calling, easy deployment, and global coverage.

Pros and Cons

PSTN
Mobility
Desktop
Integrates with existing phones

Pricing
Speed to deployment
Simplicity of the user interface

My organization benefited because we were able to quickly deploy it as a stand-alone solution for a handful of users who required both domestic and international calling. We could deploy in many different ways: 1) desktop, handset, smartphone, and integrated with MS Teams. The flexibility is very valuable to us.

Return on Investment

Positive ROI

Ease-of-Use

The features detailed here refer to Webex Meetings but not to Webex Calling.

All-in-one Platform

We have used Cisco Webex DX80, Desktop Pro, Room Kit, Room Kit Mini, etc. They work seamlessly with Webex Meetings and they are all enabled for Webex Calling.

Security

It is secure from end to end.

Alternatives Considered

We evaluated MS Teams and it was difficult to set up and manage.

Likelihood to Recommend

It is most appropriate when you need the speed of execution globally and you want to have some level of control over managing your environment. If you want a fully-managed service and you want an extreme level of customization, then you should look at a partner-hosted solution, as it will cater to your needs. Be careful, however, that you evaluate what you need to customize and why—you may find that your fancy requirements are truly not necessary. Use this opportunity to simplify.

Webex Calling is a Good Tool

Overall Satisfaction with Cisco Webex Calling