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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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How Webex Calling Differs From Its Competitors

All-in-one Platform

I have integrated it with Cisco UCM to receive the Webex calls on my desk phone since being a community specialist, I got to stay in contact with the close knit. This feature has worked fine for me and integration was also pretty easy. Call routing and voicemail can be taken care of here so yes …
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Security

Everything is in the app itself. Calling, meeting and messaging could be done with ease but it's low on analysis part and also on being a potent community tool. Security is good end to end encryption is there so no problem on this part. There should also be in call analysis which is not there.
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Security

It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.
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All-in-one Platform

When we are deploying WebEx calling, of course we are talking about WebEx meeting and we can say to customer, "Hey, you don't have WebEx meeting for the moment, you just have the free license for the moment. You just have 40 minutes free. And if you want to benefit from the whole license, you can …
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All-in-one Platform

We ran with the gamut of all the Webex apps, Messaging, Meeting and Calling as well as also adding in Slido when we were able to as well.
We were able to have a single integrated platform to manage all of these and deploy easily without any issues. The single pane of glass management and single app …
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Security

It meets our needs for both security as well as also call quality from any place, anywhere at any time.
We have deployed it in various parts of the company, from homeless shelter to education departments as well as business office users and mental health users who work with the community in the …
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Security

Webex meetings has let us get rid of another meetings app because we are able to host townhalls directly on Webex Meetings. On top of that, the participant management in Webex Meetings allow us to keep track of who joined and who didn't. It also made posting the video a breeze.
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Security

It does its job. Especially for calls that need confidentiality, it is easy to create a meeting room open only for certain people. Though I noticed that there are some settings I hoped are only available to the host such as putting someone on the spotlight or muting and unmuting. I noticed that it …
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All-in-one Platform

Well apart from calling we also use messaging, meetings and such as is customary for such a communications app. Apart from the standard use of the Webex app I don't believe we have combined any other Cisco Collaboration products with it as of this moment. I have used Cisco's Slido app but that was …
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Security

Webex Calling meets all our current needs, the application is easy to use you just need to setup a meeting and invite the participants or start a call. It allows users to join either via their computer, mobile device using Webex application, or I believe you can even call in over the regular line. …
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Security

Webex calling always have met our day to day needs . Since we use it daily , we have enjoyed all the using Webex to the maximum. It os one of the secured application and when it comes to participants and different choices he has to choose from. Webex is best !
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All-in-one Platform

We have used Microsoft Teams for messaging and calling previously, then due to lack of features integrated Webex Calling in MS Teams but still had some issues therefore completely migrated to Webex App. We have also integrated to Webex Calling manager at some remote sites. Webex App has been our …
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Security

When it comes to security Webex has been the best in business for some time now. Microsoft teams meeting doesn't offer End to end encryption for meeting, they started supported it for calling only recently. Who can forget Zoom fiasco wherein they said they support End to End encryption but they …
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Security

It is excellent to be able to focus exclusively on the desired features knowing that the tool has high security standards and that the information sent is encrypted natively.
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Security

Webex Calling is great communication platform the quality and security of the application is very good.It provides flexibility to host according to the agenda of meeting.
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Security

Webex does it very well since I don't have to make any extra steps in my meetings. The security and host settings are things I'm glad I don't need to worry about.
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All-in-one Platform

Video conferencing, Messaging and Events have been great tools in collaboration with Webex Calling. Being able to collaborate in real-time form anywhere in the world has elevated remote work. The ability to create team spaces and facilitate realtime discussions. Lastly, the ability to host and …
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Security

Webex provides better video conferencing security than I have seen for other alternatives out there. Webex offers locked personal meeting rooms, encrypted cloud recordings and meeting connections with password requirements. The lobby feature is also great, it allows hosts to control who gets to …
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Security

Most settings and management are done in the browser, at least in the configuration we use. This is really suboptimal and unnecessary, but perhaps there are other options. Overall, I found this part of the software particularly weak, anyway.
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Security

Webex provides quick and easy setup of meetings and calls without any major intervention.
All our devices are running latest versions of Windows so interoperability has not been a problem.
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All-in-one Platform

As far as CISCO related suits go, our only main use is the VPN and end point security software option, which is essential in most companies who value their internal security and even more in this age where we allow the remote work of several associates. That, in tandem with Webex, allows us to …
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Security

Managing Webex is an easy experience, and the amount of options that it gives you are good enough to keep a good flow of data exchange between all parties involved in the various calls and meetings we have to check. Security is one of the main reasons we decided to rely on this software as …
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All-in-one Platform

We have combined Cisco Jabber with Webex. Jabber allows intra-office communications between teams both in instant message and in phone/audio/voicemail capabilities over computer and sent to email. It allows for integration of multiple meeting spaces and means of communications across our firm, …
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Security

Webex calling seems secure from an end to end perspective. It is easy enough for a host to boot out a participant that dials in without providing any identifying information. I also expect transcripts are maintained securely and/or encrypted but I do not have particular expertise in this area to …
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Security

Webex allows scheduling and running large meetings both internally and externally. This allows us to have specific rules for conducting our meeting such as how we let people in, unmuting participants when needed, white board capability, screen sharing capability etc. with much ease.
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All-in-one Platform

We use almost all the functions of Webex. Webex calling, Webex Meetings. We also use Webex boards 55 and DX80 in our offices. We love the complete integration of Webex with Cisco products.
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Security

Cisco Webex Calling is a communication and collaboration platform that includes a range of features to facilitate secure and effective meetings and calls. Depending on your specific needs and goals, Webex Calling may be well suited to meet those needs.

Here are some factors to consider when …
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All-in-one Platform

As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. Adding Slido within meetings and expanding on …
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Security

Webex is one of the most secure platforms on the market, especially considering that other vendors are playing catchup and have either had security issues or not implemented end to end encryption from the off. This client verifies encryption is present in all aspects of its use and can always be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Directory of employee names (135)
    8.5
    85%
  • Message alerts (127)
    8.4
    84%
  • Answering rules (132)
    8.3
    83%
  • Mobile app for iOS (127)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Marketing
Education Management Company, 5001-10,000 employees
Verified User
Technician in Professional Services
Computer & Network Security Company, 201-500 employees

Video Reviews

1 video

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Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.8
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.1
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.5
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(360)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
December 16, 2020

Calling and collaboration via a single tool

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
In our org we use Webex Teams application that also has a Webex Calling feature. I started heavily use this feature when the COVID19 pandemic started and all employees were mandated to work from home. The Calling help me to stay connected with my landline number, so it help me to have the same experience as I am sitting at my office.
Pros and Cons
  • Enterprise landline access with from anywhere.
  • Mobile application.
  • Additional collaboration tool that enrich the experience.
  • Video conferencing annotation does not work with Webex board.
  • Messaging does not work the same way as with Webex Meetings app.
  • Some software bugs when it comes to telephony features such as transfer and conferencing.
AB Tasty Usability
Webex calling is very user friendly and easy to use. I personally use it over my mobile phone where I can call in one click and join any video conferencing meetings. It also makes difference when it comes to teleworking since the calling work from any place of the world and you don't have to spend money on expensive mobile roaming.
Likelihood to Recommend
It would be quite appropriate for office workers and teleworkers especially in the current situation with COVID19. Basically it is a new generation softphone that will eventually replace the hardware IP Phones at offices and homes.

The product does not work Linux OS, so it does not suit Linux environment.
Webex Calling Feature Ratings
Cloud PBX (2)
80%
8.0
Hosted PBX
80%
8.0
Directory of employee names
80%
8.0
Call Management (3)
86.66666666666666%
8.7
Call park
90%
9.0
Call screening
90%
9.0
Message alerts
80%
8.0
Mobile apps (2)
90%
9.0
Mobile app for iOS
90%
9.0
Mobile app for Android
90%
9.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Enabling teleworkers with the tool that does everything collaboration.
  • High ROI due to business continuity (work from home tool).
  • Going green with software based telephony.
Ease-of-Use
In our organisation Webex Teams with UCM calling is a primary tool that provide voice and video communications. Of course, during the adoption, it took me some time to get used to the user interfaces and all the features the tool offers. Eventually, I found the Webex Teams UCM Calling is quite friendly, moreover the advanced features and all-in-one capabilities eliminate the need of using other tools at all.
All-in-one Platform
I usually use Meetings and Messaging tools that Webex Teams provides. With messaging I can easily chat with my colleagues without even calling them. I can also see their availability.

Another good product is the Hybrid Calendar, that helps me to quickly book a meeting and escalate it to any video equipment in the meeting room.
Security
I never had any security concerns as Webex Teams uses end-to-end encryption. SO, I simply trust the experts who develop the tool.
Alternatives Considered
- better audio quality
- user friendliness
- integration with my office phone
- all-in-one capabilities
September 08, 2020

Webex Calling: Well suited to a remote workforce

Verified User
Engineer in Information Technology
Computer Networking Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Cisco Webex Calling for all staff in our organization. This allows us to have a work DDI number despite largely working from home as we can plug the phones into any internet connection without needing access to a corporate network. We also make use of the soft client on our smartphones so that the same landline number follows us around too but allows customers to call the cheaper number.
Pros and Cons
  • It is an enterprise phone system available from anywhere.
  • Allows the use of soft clients and physical phones for dedicated spaces like meeting rooms.
  • Works well with Webex Teams and Meetings too.
  • The Microsoft Teams integration also requires the Webex Calling client to be installed due to the available MS Teams APIs.
  • The unified client (Webex Teams and Webex Calling in one) is still a work in progress.
AB Tasty Usability
The Calling app is very simple to use, although on my MacBook is does not update itself automatically until the Webex Teams client. The Webex Calling app really only has a phonebook and a visual voicemail tab, plus a dialpad. It can do video calls, too, but I tend to use Webex Teams directly for video calling.
Likelihood to Recommend
Cisco Webex Calling works great for remote workers as the phone system lives in the cloud so is easily accessible to anyone with an internet connection without the need to create a VPN back into the corporate network. The PSTN access is via the corporate network which means it can still connect to other phone systems in the office as required.
Webex Calling Feature Ratings
Cloud PBX (3)
83.33333333333334%
8.3
Hosted PBX
90%
9.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
64%
6.4
Answering rules
90%
9.0
Call recording
N/A
N/A
Call park
70%
7.0
Call screening
80%
8.0
Message alerts
80%
8.0
Mobile apps (2)
40%
4.0
Mobile app for iOS
N/A
N/A
Mobile app for Android
80%
8.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • It was very simple to deploy this phone system both in general and to remote workers.
  • Being able to use existing numbers meant we got flexibility without needing to change how customers interact with us.
Ease-of-Use
I have not noticed any automatic noise suppression, but I also do not remember any poor quality calls. So if it is enabled, then it must work perfectly well. Similarly, I was not aware of the transcription feature so I cannot comment on that. Some of the configuration settings are done via a web portal rather than within the application itself, which is similar to Cisco Jabber in an on-premise deployment too. These settings are nothing that would be changed frequently, however, and that website is fairly well laid out.
All-in-one Platform
We also use Webex Teams and Webex Meetings and so for outbound calling we do use the integration from Webex Teams that will cross-launch the Webex Calling application when dialing PSTN numbers. I have been told that a unified application is coming that will mean one installer rather than three, but I have not used that yet. It does sound promising.
Security
Being a service hosted on the internet, all calls are secured automatically without any specific configuration required so I haven't really needed to consider security settings. The interoperability with other phone systems is achieved through the local gateway which is also the PSTN access at our company. Cisco provided a template configuration for the gateway which was then easily able to be integrated via SIP trunks into other phone systems we have experimented with.
Alternatives Considered
  • Cisco Unified Communications Manager (Call Manager)
Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
August 11, 2020

Webex Calling is a Good Tool

Verified User
Contributor in Product Management
Telecommunications Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
This product is being used by a single department; the deployment may grow over time. It solves the business problem of PSTN calling, easy deployment, and global coverage.
Pros and Cons
  • PSTN
  • Mobility
  • Desktop
  • Integrates with existing phones
  • Pricing
  • Speed to deployment
  • Simplicity of the user interface
AB Tasty Usability
My organization benefited because we were able to quickly deploy it as a stand-alone solution for a handful of users who required both domestic and international calling. We could deploy in many different ways: 1) desktop, handset, smartphone, and integrated with MS Teams. The flexibility is very valuable to us.
Likelihood to Recommend
It is most appropriate when you need the speed of execution globally and you want to have some level of control over managing your environment. If you want a fully-managed service and you want an extreme level of customization, then you should look at a partner-hosted solution, as it will cater to your needs. Be careful, however, that you evaluate what you need to customize and why—you may find that your fancy requirements are truly not necessary. Use this opportunity to simplify.
Webex Calling Feature Ratings
Cloud PBX (2)
90%
9.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
Directory of employee names
90%
9.0
Call Management (4)
80%
8.0
Answering rules
80%
8.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Positive ROI
Ease-of-Use
The features detailed here refer to Webex Meetings but not to Webex Calling.
All-in-one Platform
We have used Cisco Webex DX80, Desktop Pro, Room Kit, Room Kit Mini, etc. They work seamlessly with Webex Meetings and they are all enabled for Webex Calling.
Security
It is secure from end to end.
Alternatives Considered
We evaluated MS Teams and it was difficult to set up and manage.
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