Not intuitive for all attendees, but with some simplification it has potential
February 06, 2020

Not intuitive for all attendees, but with some simplification it has potential

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

Webex is mostly used for screen-sharing purposes for 1 or more users during a traditional conference call. The problem it solves is by providing the ability to share something visual with another party, such as walking someone through a presentation. This is either dictated by my users or by the client. We have 4 host accounts for users who need to schedule their own meetings, but most of the organization has attended a Webex before as a guest. The host accounts are for not for any specific department or task, but it's mostly for those with the most frequent needs of screen sharing/video conferencing.

Pros

  • It's easy to "pass the ball" on privileges between attendees.
  • It has an Outlook plugin/desktop app that interfaces with the user's calendar.

Cons

  • First-time attendees have difficulty figuring out how to get in. Plugins? Browser extensions? They just don't get it, so its not intuitive for the non-tech savvy. Overall, this is my biggest issue (first-time attendees waste 5-10 minutes trying to get in).
  • Unfortunately, when a previously scheduled meeting has to adjust its start time, it's not as simple to move it and for users to follow the original meeting link.
  • Positive: it allows us a screen-sharing capability that works most of the time for users, but not all users.
  • Negative: for those non tech-savvy users, it really makes our organization look negative when we are the host of a meeting platform that they cannot figure out how to log ingo, or we've wasted meeting time while they try to get in.
I have not opened any tickets with Webex support I don't believe, so cannot speak to this.
4 hosts as users, company-wide.
  • MS Office suite of platforms
Integration with MS Office is pretty seamless, but it has issues with Outlook calendars when an event's day/time changes. Hosts have the impression that most administering has to be done through the Webex platform instead to avoid these. Unfortunately, I would not say that the integration with Outlook is very good considering this point.
Zoom is basically the same thing as Webex (non-intuitive VoIP conferencing/screen sharing capabilities). Google and Microsoft's similar options were lacking features such as sharing desktops or sharing applications. Hangouts and Skype were the most intuitive for users for attending and getting the basics, but lacking any capabilities for Business conversation.
Ultimately the decision was made for Webex due to costs.
It's well suited for a screen-sharing presentation.
It's not well suited for attendees assuming its as straightforward as Skype or Facetime or Google Hangouts... Those set the bar as being simple and making it easy to have a VoiP call with someone, and when a first-time webex-er attends with those expectations, they are disappointed, and we generally lose 10-15% of the meeting time trying to get them in. If they log in late, even worse.
It's not well suited for online remote assistance as sometimes I have to take control of a users' cursor and navigate their machine to diagnose issues. Sometimes it is very cumbersome doing that.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Desktop sharing
8
Whiteboards
Not Rated
Calendar integration
7
Meeting initiation
7
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
10
Audience polling
9
User authentication
7
Participant roles & permissions
7

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