Industry Leader Keeps Leading
May 30, 2019

Industry Leader Keeps Leading

Jesse Bickel, MS - PMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams (formerly Cisco Spark)

Cisco Webex Teams is currently being used by my organization as our foundation in conference calling and collaboration. Currently, it solves one of our biggest business issue of connecting remote employees, customers, and clients together. Cisco is used throughout our entire organization and by all departments. It is a centralized tool that you can access anywhere and with any type of client device.
  • Cisco Webex Teams is an industry standard and holds a majority market share. This puts the product in a position to be well known and familiar and lowers the need for consumer education.
  • Cisco Webex Teams has a great job merging multiple products and centralizing technologies. This is reducing the confusion in the marketplace and the cluttering of tools due to duplication. Seeing Cisco Webex Teams and Spark come together with like tools was a relief in the industry.
  • Cisco product design, feature support, and roadmaps are strong. Cisco continues to develop and take notes from other market leaders and introduce those into this product as requested from the community. The feedback is heard and in time, results in usable features and functionality.
  • The marketing campaign around the renaming of Spark and merging with Webex was done poorly. Microsoft Teams already exists, it makes no sense to also call this product Teams.
  • Cisco Webex Teams is driven by the voice technology that often leaves some chatting and messaging features by the wayside. Something as simple as Dark Theme or proper contact lists proved to be larges asks that are commonly simple when you have the ability to chat.
  • Cisco Webex Teams support agreements can be convoluted and tricky. The support is very strong but, do not overlook the re-occurring charges, usage charges, flex-plan, caps, limits, overages, etc. Their plans do not intend to rip off the consumer but are often hard to understand and gain a clear picture of expected costs.
  • Cisco Webex Teams has reduced our overall footprint of physical office space by giving us the ability to have a reliable conferencing solution that is dependable, predictable and easy to use.
  • Cisco Webex Teams has allowed us to easily integrate with our hardware already in the office. Having a Cisco/Meraki infrastructure and Cisco Webex Teams enabled conference room, having the technology to overlay on top of it allows for smooth integration.
  • While this technology is great, increasing this capability in our office has increased usage for all things conferencing. This has caused our local and 1-800 phone bill to quickly rise. Employees often use Webex instead of holding inter-office meetings.
As a foundation, no one does voice better than Cisco. They are far more feature rich and robust when it comes to conferencing and telecommunications/collaboration. This is why we selected them hands down. However, Cisco Webex Teams did not meet our expectations with the chat function. We still had to supplement that aspect with Microsoft Teams.
Cisco Webex Teams is the leader and best in industry conferencing solution. If you have Cisco hardware, codec's, and conferencing equipment this is a no brainer. It's easy to use, most have used it and it plays well with all devices and mobility aspects. This makes sense given the background of Cisco. One area where this may be less appropriate is if you are looking to also replace your full unified communications suite or inter-office chat as well. While the function is there, it is not as advanced as Microsoft Teams or even Slack. It is easy to tell that that specific area of the technology is not a primary fixture for them.