Use with caution
September 21, 2017

Use with caution

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cision PR Software

I purchased Cision to help with media monitoring for clients and to use the media database.

Pros

  • The media database is OK but by no means definitive.

Cons

  • The customer service is appalling.
  • They miss a lot of press cuttings (I'd estimate around two-thirds?).
  • The user interface is clunky at best.
  • There's no notice period, so you're stuck with their awful service.
  • Not picking up press cuttings
  • A bad and time consuming interface and platform
  • A basic at best press database
I used Gorkana before it was bought by Cision. It was much better then. Response Source was far better. I've used much better media monitoring services.
My experience with Cision has been awful. They miss a lot of press cuttings from a client. When I decided it wasn't right for me I was informed that as I'd signed a contract there was no notice period and I couldn't leave. The customer service has been consistently awful, mainly unresponsive. Their communication is appalling. They're not clear in what you sign up for and having used other press cuttings agencies I'd assumed there would be a notice period. There isn't. Six weeks in they still haven't sorted the direct debit mandate. It's just time consuming. They're really nice when you're signing up and then just rude when you highlight issues.

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