ClearSlide's analytics offer insight to your prospect's engagement
October 05, 2019

ClearSlide's analytics offer insight to your prospect's engagement

Jason Carlage | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ClearSlide

We used Clearslide to present our product to customers and to train customers. We wanted something that allowed for easy screenshare to engage our prospects, and we also were interested in some of the analytics it provided that told us how engaged potential customers were.
  • Analytics: for sales, especially when selling virtually, it can be difficult to know if your customers are engaged with the presentation. Clearslide will give you reports that indicate how long customers were viewing what you were presenting, if/when you lost them, and at what place in your presentation you lost them. It can also show you how long potential customers spent reviewing follow-up materials you've sent them.
  • Screenshare: the screenshare functionality, when using Google Chrome, is very seamless, and the customer can take over the screenshare without needing any downloads or plug-ins.
  • Presenting: It's quite easy to present material with Clearslide, and to move between materials that you are presenting.
  • When a prospect is not using Google Chrome, they have to go through a few steps to allow for screenshare. Not every prospect is comfortable with downloading software for a sales pitch, and some get overwhelmed.
  • It's not very straightforward to connect to audio. It doesn't happen automatically, and to enable it you have to click on "dial in via web client".
  • There is a charge for using the conference line. It's a nominal fee of a few cents per minute, but with multiple reps using the site for many hours per month, this can add up a bit.
  • It had a positive impact on our business objective because the analytics showed us that we were much better off having prospects take over the screenshare and navigate through our website as we discussed it with them. We'd lose them when we just demo'd features but when they took control of the screen and drove the presentation, they became dialed in and engaged.
ClearSlide was far and away the best in terms of analytics that it provided. We really wanted to see where we were losing prospects. It is also easy to use, and easy to share screen. The issue with us became that we could not allow prospects to use browsers other than Google Chrome, because it would require downloads in order for them to share screen. UberConference, Webex and Zoom require similar downloads, but UberConference offers a free option.
The support for Clearslide was very prompt and efficient. I emailed and called the representative numerous times and she was always helpful and thorough.

Do you think ClearSlide delivers good value for the price?

Yes

Are you happy with ClearSlide's feature set?

Yes

Did ClearSlide live up to sales and marketing promises?

Yes

Did implementation of ClearSlide go as expected?

Yes

Would you buy ClearSlide again?

Yes

ClearSlide is quite easy to use and effective when presenting information and sharing screen. It's also easy for the prospect to access your site; they just click on a link. If an inside sales manager was looking to find out where his/her team might be losing prospects, Clearslide would be a great choice because the analytics show exactly how engaged a prospect is and at what point they start to lose interest. There is a monthly cost/annual contract involved to Clearslide, so for a startup that is very cost-conscious it might be best to investigate free conference/screenshare options, but the case could be made that the analytics will earn back the fee.