feedback for using Cloudflare
September 11, 2024

feedback for using Cloudflare

Wenhan Rong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudflare

In our organization, we enrolled in Enterprise plan for protecting our websites and domain DNS records. SSL/TLS service, DNS records service, Security service are the most frequency to use by us. As we are using Enterprise plan, we made multiple custom rules in WAF to protect our websites which includes JS Challenge and bot management.

Pros

  • JS Challenege rule in WAF
  • bot management rule in WAF
  • DNS records can be effective very quickly

Cons

  • The service fee of bot management can be cheaper.
  • API shield service need to be improved.
  • Speed observatory service is a useful function.
  • JS challenge service in WAF saved me 30% time cost in daily work.
  • Bots management service in WAF saved me 40% time cost in daily work.
  • DDos attack protect service saved me about 20% time cost in daily work.
Amazon CloudFront is a highly scalable CDN service integrated with AWS. Couldflare provides us more other functions and services than Amazon CloudFront. Google Cloud CDN offers fast and reliable content delivery with integration into Google Cloud services. But we didn't deploy production on Google Cloud. Cisco Umbrella is a cloud-delivered security service that includes DNS-layer security and threat intelligence. But it is expensive. We didn't choose Cisco Umbrella in the end.
Cloudflare’s implementation and onboarding process is straightforward and user-friendly. pdating DNS settings can be done relatively quickly. An immediate improvement in website performance when Cloudflare is active due to its CDN and caching capabilities. My organization experience a significant boost in security right away, thanks to Cloudflare’s DDoS protection and web application firewall (WAF). Cloudflare provides extensive documentation and support, which helps us get up to speed quickly.
My account manager always helps me coordinate with the support engineers in time, holds meetings to discuss our needs, and gives timely solutions. The response of email customer support is also very timely, and the ticket can usually be resolved within 2 to 4 hours. We did not purchase expensive premium customer support services, so we do not have very timely ticket processing response services.

Do you think Cloudflare delivers good value for the price?

Yes

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

Yes

Did implementation of Cloudflare go as expected?

Yes

Would you buy Cloudflare again?

Yes

Below four services are useful in our daily operation. They are JS Challenege rule in WAF, bot management rule in WAF, DNS records and Speed observatory service. If the price of bots management service can be cheaper, it will be the perfect choice to use Cloudflare. That's why I recommend Cloudflare to my colleague and friends.

Comments

More Reviews of Cloudflare

  1. Home
  2. Distributed Denial of Service (DDoS) Protection Solutions
  3. Cloudflare Reviews
  4. User Review of Cloudflare