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Dekomte
Updated April 07, 2022

Dekomte

Sweta Patel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

We use Concur Travel and Expense across three departments for expenses. Using Concur Travel and Expense has resolved our biggest concern of costing which we were manually assigning in QuickBooks.
  • Organizing expenses
  • Itemizing
  • Consolidate receipts for multiple expenses so we don't have to print receipts for each employee's expenses.
  • Better integration with QuickBooks with additional fields.
  • Definitely time savings and consolidating them in QB.
Only Expense reporting
QuickBooks integration.
Time saving and job cost analysis.
Easy to use, submitting expenses on time.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

I would rate 8 for job costing and expenses reporting across each department. Less appropriate - prefer to print monthly receipts based on credit card transactions/reports submitted in one pool instead of clicking on each expense report. On occasions, it doesn't capture our job/ cost center numbers from QB.

SAP Concur Attributes

Easy to submit reports and A/P
  • Expense submission
  • QB Intergration
  • During QB integration it creates multiple vendors, it becomes cumbersome in QB
  • Would require to merge the vendor listing in QB
  • Each user can be only assigned one department, while submitting expenses they are limited to specific category of the expenses or GL
Time saving, easy reporting
Need more robust way to integrate in other software
1. Multiple vendors created, the exact vendor's name cannot be matched in QB
2. Sometimes choosing drop down from Customer job list becomes tedious

Product Benefits

  • Expense report
  • Integration in QB
  • none
None
Time saving on expense reporting
We used certify for expense reporting, Concur is easy with integration but difficult to load customer job numbers, itemizing is complicated.
Time saving on reports

Using Concur Travel and Expense

11 - Expense reporting only
2 - Administrative
Detail oriented
Reports and data analysis
  • Expenses
  • Reports
  • Integration
  • Ease of Integration
  • Flexibility to utilize Inter company
Technical difficulty in QB

Evaluating Concur Travel and Expense and Competitors

Yes - Certify
Expensify
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Better features and ease of using the software

Using Concur Travel and Expense

ProsCons
Well integrated
Unnecessarily complex
Requires technical support
Lots to learn
Yes - Sometime slow

Concur Travel and Expense Support

The support team is responsive, patient and have always been able to resolve the problem
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Escalation required
Yes, we had issue with transactions not mapped from credit card to concur in order for the team to submit expenses. The CSR was able to resolve the issue within day.

Concur Travel and Expense Reliability

Integrating Concur Travel and Expense

  • Microsoft Dynamics
  • File import/export
Better coordination with accounting software's

Relationship with SAP Concur

Upgrading Concur Travel and Expense