Great software for an MSP
October 07, 2019

Great software for an MSP

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

We use Automate every day to provide our customers with support. We use it to remote control, automate maintenance tasks, monitor our clients' systems. It is an essential part of how we do business. Our business would not be successful without this application and the rest of the ConnectWise suite of products.
  • Remote control.
  • Patching.
  • Monitoring.
  • It is a little slow some times.
  • It can be difficult to set-up and maintain.
  • The interface is not very intuitive for new users.
  • It makes our techs able to quickly get to a machine.
  • Running scripts in the background has saved a lot of time.
  • Catching items before they become an outage has saved countless hours.
It works well for us.

Do you think ConnectWise Automate delivers good value for the price?

Yes

Are you happy with ConnectWise Automate's feature set?

Yes

Did ConnectWise Automate live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Automate go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise Automate again?

Yes

It is well suited for a managed services environment. It provides an effective way for us to manage thousands of systems at the same time.

ConnectWise Automate Feature Ratings

Remote monitoring
9
Network device monitoring
3
Multiple Server Monitoring
9
Multi-device monitoring
9
Automated alerts and notifications
8
Patch Management
8
Service configuration management
10
Software and hardware inventory
6
Policy-based automation
5
Performance data reports
3
Customizable reporting
3
Data visualization
2
Risk analysis
1
Data backup and recovery
Not Rated
Antivirus and malware management
6
Administrator access control
9