ConnectWise Control has put us in control of our remote access!
June 09, 2017
ConnectWise Control has put us in control of our remote access!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We use ConnectWise Control as a method of connecting with our clients to service and maintain their communications systems. Previously we used a variety of different tools and consistently had difficulty connecting remotely. ConnectWise Control has made the lives of our technicians easier, saving time and enabling us to serve our customers better.
- Single interface, to connect to customers a variety of different ways
- Ability to stay connected to systems and monitor and report when a connection drops
- Easy to use, combines what we used to use multiple tools for in one interface
- We have been only using connectwise control for 2 months and have not yet encountered anything we do not like.
- ConnectWise Control has allowed us to respond faster to our customers and improve our customer service.
- Simplified how we connect to our customers.
- We where able to save time for our technicians and able to service more of our customers faster.
As previously mentioned we traditionally used multiple remote access tools; ConnectWise Control simplified how we connect. We are a ConnectWise CRM user so it was a natural fit to use ConnectWise Control. It has worked better than we envisioned it would.