ConnectWise Control has put us in control of our remote access!
June 09, 2017

ConnectWise Control has put us in control of our remote access!

Mike Schoenberger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

We use ConnectWise Control as a method of connecting with our clients to service and maintain their communications systems. Previously we used a variety of different tools and consistently had difficulty connecting remotely. ConnectWise Control has made the lives of our technicians easier, saving time and enabling us to serve our customers better.

Pros

  • Single interface, to connect to customers a variety of different ways
  • Ability to stay connected to systems and monitor and report when a connection drops
  • Easy to use, combines what we used to use multiple tools for in one interface

Cons

  • We have been only using connectwise control for 2 months and have not yet encountered anything we do not like.
  • ConnectWise Control has allowed us to respond faster to our customers and improve our customer service.
  • Simplified how we connect to our customers.
  • We where able to save time for our technicians and able to service more of our customers faster.
As previously mentioned we traditionally used multiple remote access tools; ConnectWise Control simplified how we connect. We are a ConnectWise CRM user so it was a natural fit to use ConnectWise Control. It has worked better than we envisioned it would.
We previously used, logmein, teamviewer and VPN based tools as well as dialup. We are now able to replace all of our legacy systems with Connectwise Control. For some of our sites we use Connectwise control to stay connected to our customers allowing us instant access when a problem happens. In our business, our customer service is our top priority and ConnectWise Control has helped us improve on it.

ScreenConnect Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
9
Monitoring and Alerts
10
Multi-platform remote control
10

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