Excellent Remote Support Software for MSPs
September 08, 2017
Excellent Remote Support Software for MSPs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We use ConnectWIse Control to provide remote support to customers that do not have our RMM agent on it (therefore are an hourly billable customer) and to connect to clients that possibly have an issue with the RMM agent and is not allowing us to remote into their machines. This tool is being used by all of our technical employees within the organization.
Pros
- Simple Interface for the End User
- Excellent Remote Control (No issues with UAC prompts)
- Cloud Hosted
Cons
- Portal customization is somewhat cumbersome
- Occasional issue with agent PC utility (have to select alternative methods to connect)
- Increased efficiency with our technicians being able to connect to clients that we don't remotely manage. Previously they were attempting to use demo/free products that didn't always work.
- Better customer experience by giving us an easy way to reach us using a dedicated URL.
- Allowing us to complete otherwise challenging cases by installing unattended support to access a machine without human intervention.
All platforms are comparable but we chose ConnectWise Control for price, cloud hosted and dedicated URL that we could use to offer support.
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