ConnectWise Control saves MSP hours a week.
October 13, 2017

ConnectWise Control saves MSP hours a week.

William Pote | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Every single one of one of our team members uses CW Control in support of our clients. We use it extensively and love it.
  • Excellent toolbox functionality. Every single time we find a new tool we can upload it into the toolbox for future use.
  • I'm loving the guest pass feature.
  • Speed issues occasionally
  • With the plan we have our technicians can have up to 10+ sessions going at once. It allows us to manage multiple support sessions at once.
It is the best tool I've seen when it comes to remote support.
Control gives our team easy remote access to all of our client's and allows us to easily support the end users.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
5
Instant message
10
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Centralized management dashboard
7
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated