Great product
October 13, 2017
Great product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control has been a great tool for our technicians at our current company. It offers us the ability to remotely connect to any client and help them with support issues as long as they have an Internet connection, regardless of where they are. You can easily execute commands on a remote computer without commandeering it to get basic PC information and do other maintenance tasks.
- Remote Desktop Management and Support
- Very simple to setup and keep clients up to date.
- Can configure "always on" connections to our servers
- Since being acquired, they have seemingly removed the phone support option.
- Great product but pricey.
- The meeting side of things and other participants being able to present would be a nice feature.
- The product is good but pricey.
- The cloud hosted solution is slow.
- Creating and managing session groups is useful and easy.
We use LogMeIn along with ConnectWise. ConnectWise is great for remote sessions on a client's device when it we don't have access to it in LogMeIn. Both are lightweight and require very little resources on either the customer side or the technician side. Use of either of these products is a company by company basis.