ScreenConnect Review
February 05, 2018

ScreenConnect Review

Scott Earley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

When students or employees need help with their computer and you really need to be able to see what is going on, this is one of the simplest programs to use.

We also use Zendesk for our IT Help Desk, and the two integrate well.

Pros

  • Easy to deploy
  • Integration with Zendesk

Cons

  • None come to mind
  • Increased efficiency, particularly for personal computers of employees and students
Sharing screens and providing remote access particularly related to to tech support.

ScreenConnect Feature Ratings

Remote Administration
9.1
Screen sharing
10
File transfer
8
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Comments

  • Lesley Meunier | TrustRadius Reviewer
    Lesley Meunier
    (Vendor Representative) commented 8 years ago
    Hi Scott, thanks for your positive feedback! We hope you continue to utilize Control to assist your employees.

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