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Works great at very reasonable cost
February 05, 2018

Works great at very reasonable cost

Tom LeBlanc | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

[It's being used for] Remote support, software training, remote monitoring of servers (both standalone and headless virtual machines). Allows me to save travel time to clients' sites and thereby service more clients. Currently used only by me.
  • Ability to run commands in the background, without disturbing users.
  • To quickly set up a support or training session at a moment's notice and email link for a client to join.
  • To block user's screen/input when necessary. Prevents a user from accidentally interfering with support.
  • Linux support.
  • Though much improved in the last year or so, I still occasionally have issues with screen updates and pointer control (on a remote PC). When it happens I sometimes have to reboot the client's pc, sometimes need to reinstall the access client.
  • Software cost is a huge positive
  • Increased ability to support clients remotely
Works great for a reasonable cost
For my purposes, ScreenConnect does an excellent job, most of the time. I've used several other remote packages and found that ScreenConnect access was the least CPU intensive, usable, and cost-effective solution.

ScreenConnect is used:
If there are hardware issues at the remote site.
New system/PC/networks, etc., are the cases where ScreenConnect won't (can't, really) do the job.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.4
Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
10
Session record
7
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
6

Using ConnectWise Control (formerly ScreenConnect)

2 - Remote support
Remote training
Telecommute
1 - We now use the cloud hosted solution from ConnectWise which needs little to zero support.

Previously we'd used the self host hosted solution and the less expensive it was almost constantly in need of tweeks.
  • Emergency remote support for our clients
  • Remote monitoring of servers (including headless virtual machines)
  • Remote training sessions with for our clients.