Excellent feature set for low cost
February 06, 2018

Excellent feature set for low cost

Eliza Kim | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I manage workstations at remote sites with ConnectWise Control. When a request comes in from those sites for support, I have deployed agents on them wherein I am able to connect without direct user presence and complete the tasks necessary and also advise the user once complete. It has allowed for a smooth and efficient experience for myself and the end users.

Pros

  • Remote access; the ability to remote in as needed is fantastic.
  • Ease of use; the interface is intuitive, easy to navigate and use.
  • Pricing; for a small contractor such as myself, the cost-benefit in relation to the features is great.

Cons

  • None that I feel is necessary in my situation.
  • Efficiency
  • Greater remote management
ConnectWise Control was a better fit and provided more cost benefit.
Enterprise environments; the access agents integrated into a deployment image or push via SCCM or other methods would allow for help desk agents to be able to assist users faster and more efficiently.

ScreenConnect Feature Ratings

Remote Administration
8.3
Screen sharing
9
File transfer
6
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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