TrustRadius
MSP Anywhere - Perfect for RMM integrationI use SolarWinds MSP Anywhere for my MSP clients, as it's beautifully integrated in the Remote Monitoring and Management console. This is the preferred remote access method for all clients who use our Managed Services.,It's convenient! One click to select the computer with an issue from the RMM console, and one more click to make the remote connection. The file transfer screen is laid out in a classic side-by-side explorer view, which it clear and easy to use. Chat options, little surprises like "laser pointer" for live training or explaining with a user, local or remote printing, and video recording the session are great extra features over the basic remote control feature set.,I wish text rendering was done better when there is a large mismatch between remote and local screen resolutions. For instance, accessing a remote laptop with super high resolution / pixel density on a normal desktop monitor gives somewhat choppy fonts, so filenames can be a bit hard to read, regardless of local display size settings and optimization for high bandwidth. Yes there is an option to adjust the remote resolution, but that is often not desirable. I don't choose MSP anywhere for on-demand remote support to for new clients or occasional remote help sessions. It's great for those integrated into the RMM, but I prefer other options for occasional or new users calling in for a quick remote support / fix.,8,Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider. Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.,ConnectWise Control (formerly ScreenConnect),QuickBooks Pro, Evernote, Oracle VM VirtualBoxBe a Hero from AnywhereOur organization recently switched from a competing on demand "helpdesk" tool to SolarWinds MSP Anywhere. [It's being used] for internal use as well as for use in support of our non-managed customers (project / break-fix customers). We use it as a way to connect remotely, administer, and maintain those customers on demand, and with their consent. Since we have used other SolarWinds tools, this was one factor we used to make the decision. It also helped immensely that the cost was significantly less as compared to competing solutions.,Makes it easy to manage multiple technician accounts. Easy to review previous session history. Has a post-help survey tool that can be used to send to staff or customers.,It doesn't always exit/close down cleanly. I would like to see improved integration with PSA tools, such as AutoTask. The interface (GUI) is a bit boring, but I'll take that over functionality any day.,9,We've seen a 50% reduction in cost as compared to a similar tool, without the loss of any functionality.,LogMeIn Rescue,SolarWinds N-central, AlienVault USM, Microsoft Azure, Microsoft Office 365
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Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
7 Ratings
Score 8.1 out of 101
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Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Reviews

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
7 Ratings
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Score 8.1 out of 101
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Reviews (1-2 of 2)
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Les Klassen Hamm profile photo
April 13, 2018

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Review: "MSP Anywhere - Perfect for RMM integration"

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use SolarWinds MSP Anywhere for my MSP clients, as it's beautifully integrated in the Remote Monitoring and Management console. This is the preferred remote access method for all clients who use our Managed Services.
  • It's convenient! One click to select the computer with an issue from the RMM console, and one more click to make the remote connection.
  • The file transfer screen is laid out in a classic side-by-side explorer view, which it clear and easy to use.
  • Chat options, little surprises like "laser pointer" for live training or explaining with a user, local or remote printing, and video recording the session are great extra features over the basic remote control feature set.
  • I wish text rendering was done better when there is a large mismatch between remote and local screen resolutions. For instance, accessing a remote laptop with super high resolution / pixel density on a normal desktop monitor gives somewhat choppy fonts, so filenames can be a bit hard to read, regardless of local display size settings and optimization for high bandwidth. Yes there is an option to adjust the remote resolution, but that is often not desirable.
  • I don't choose MSP anywhere for on-demand remote support to for new clients or occasional remote help sessions. It's great for those integrated into the RMM, but I prefer other options for occasional or new users calling in for a quick remote support / fix.
I love it when integrated with my MSP and client console.
I don't like it so much for occasional on-demand connections or user-initiated scenarios.
Read Les Klassen Hamm's full review
Brian W. Caldwell BIT | MIS profile photo
March 15, 2017

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Review: "Be a Hero from Anywhere"

Score 9 out of 10
Vetted Review
Reseller
Review Source
Our organization recently switched from a competing on demand "helpdesk" tool to SolarWinds MSP Anywhere. [It's being used] for internal use as well as for use in support of our non-managed customers (project / break-fix customers). We use it as a way to connect remotely, administer, and maintain those customers on demand, and with their consent. Since we have used other SolarWinds tools, this was one factor we used to make the decision. It also helped immensely that the cost was significantly less as compared to competing solutions.
  • Makes it easy to manage multiple technician accounts.
  • Easy to review previous session history.
  • Has a post-help survey tool that can be used to send to staff or customers.
  • It doesn't always exit/close down cleanly.
  • I would like to see improved integration with PSA tools, such as AutoTask.
  • The interface (GUI) is a bit boring, but I'll take that over functionality any day.
More appropriate for unmanaged customers, e.g. if you already are using SolarWinds N-Able/N-central with another RMM tool, MSP Anywhere would be useful to support your customers that are not part of the managed base.
Read Brian W. Caldwell BIT | MIS's full review

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Scorecard Summary

Feature Scorecard Summary

Screen sharing (1)
6.4
File transfer (2)
8.7
Instant message (2)
7.2
Over-the-Internet remote session (2)
8.0
Initiate remote control from mobile (1)
6
Remote management of servers & workstations (1)
8.2
Remote Active Directory® management (1)
6.4
Centralized management dashboard (2)
5.4
Session record (1)
9
Annotations (1)
7
Monitoring and Alerts (2)
8.5
Multi-platform remote control (2)
8.5

About Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)

SolarWinds® Take Control™ is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians’ workflows—and your company’s budget.

Take Control is designed for IT support providers that:
  • Have one to three technicians
  • Are new or growing
  • Provide primarily break/fix and ad hoc support
  • Want to build their brand
  • Want a solution that can grow with them
  • Need 50 endpoint agent installations per license

Take Control Plus is designed for IT support providers that:
  • May be established, but want to reduce costs while still getting a feature-rich remote support solution
  • Have 3 or more technicians
  • Could benefit from queue management and faster support request triage
  • Need powerful, sophisticated tools for fast issue resolution
  • Need 500 endpoint agent installations per license
Categories:  Remote Desktop

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Screenshots

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Competitors

TeamViewer, LogMeIn Rescue, Bomgar Remote Support Software, ConnectWise Control (formerly ScreenConnect)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android