Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Reviews

24 Ratings
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Score 8.0 out of 100

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Reviews (1-9 of 9)

Kevin Hull | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Solarwinds to take control as part of our RMM platform to access and control remote machines. Additionally, we use Take Control as a tool for our clients to remote into their own machines.
  • Huge feature set.
  • Relatively reliable connection when connected via P2P.
  • Clear, high quality image.
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Read Kevin Hull's full review
Austin Metz | TrustRadius Reviewer
November 04, 2019

Great software!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Solarwinds is being used by the whole company for remote management. We are able to remotely manage updates, push out software, and so much more.
  • I love the automation features, the scripting side of it has a very easy user interface that makes writing a policy a breeze.
  • The software is constantly updated making sure we have the best tools available.
  • Very good at making task scheduling easy.
  • Integration with Office365 could be a little better.
  • It could be better about updating the agent.
This software is well suited for any size MSP looking to take their business to the next level.
Read Austin Metz's full review
Timothy Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Solarwinds Take Control is used to monitor and fix issues with clients' machines remotely. It's an awesome system that gives full access remotely. Security is a main concern of our clients and this helps us to fix issues before they become major problems. Solarwinds as a whole is an awesome suite that takes monitoring and problem solving to a full new level.
  • Accessing registry system to fix issues.
  • Fixing startup issues before they can become serious.
  • Simple tool to use, allows me full access to load and install updates.
  • I haven't found any shortfalls with the system.
Our client had a printer issue late at night and using Solarwinds Take Control helped since I didn't need to go to the office to sort it out. I could reload and reinstall the printer drivers so that the system was up and running within 30 minutes. It would have taken longer just to make it into the office, so it is a good package that saves time, especially if clients need to be running 24/7.
Read Timothy Smith's full review
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Take Control to support our MSP as well as ISP clients both internally and externally. Virtually everyone in the office uses it including our graphic designer if they need to work from home. Being able to use take control in its various capacities allows us to quickly and easily diagnose a multitude of varying issues from misconfigured residential routers to major service outages on our customers systems from anywhere in the world.
  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
  • The end-user interface could be made to be easier to use and more instructions could be provided.
  • Cannot send password reset requests for end-users.
  • More branding options would be nice for a more seamless customer experience.
It is phenomenal as a remote service tool, as well as a Teamviewer alternative for end users. But its per device interface is lacking, as well as how technicians are set-up. Once you learn the ins and outs its quite easy to use from both sides. However, it can be a little quirky when initially set-up.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Take Control is used across our organization. As an MSP, we support client desktops and troubleshoot client servers with Take Control. We also use it for internal support of our employee laptops/workstations.
  • Being able to log in as what a server sees as a "local session" is very convenient for remote troubleshooting of Remote access issues.
  • Easily accessing laptops and workstations with a shared desktop to work through issues with clients.
  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Take Control does not replace RDP, but is great for end-user devices and troubleshooting RDP issues.
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Anonymous | TrustRadius Reviewer
November 26, 2019

Amazing Product

Score 10 out of 10
Vetted Review
Reseller
Review Source
We use it internally to support our internal machines, as well as our customers' machines. It is so quick and easy to log onto a machine and it really helps us as a business.
  • How quick it is to access machines.
  • The remote background feature is amazing, such a handy feature.
  • File transferring is also very easy and efficient.
  • I would like it if we could do a bit more on remote background, such as uninstalling software etc.
  • Swapping monitors can be quite glitchy and slow sometimes.
  • A screen recording facility would be AMAZING.
If you regularly remote access machines, this product is the one to go for in my eyes. It is so quick and easy
not to mention the various other features Solarwinds offers such as machine checks, tasks etc.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Solarwinds Take Control to remote into our client PC and solve problems. If a client device receives an error or needs software installation, Take Control is a user-friendly tool to save us travel time by creating a remote connection into the devices versus driving onsite to the device location.
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
  • Based on past experiences, I have not yet got Take Control to work on Mac. Rather than submit a ticket to Solarwinds support, we came up with a different strategy in the interim.
  • There are two different Take Control interfaces that may sometimes be confusing. There is Take Control from RMM and then a stand-alone.
When a news alert came out about removing Quicktime software, Take Control, allowed easy access to remote into client devices and remove Quicktime.
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Les Klassen Hamm | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use SolarWinds MSP Anywhere for my MSP clients, as it's beautifully integrated in the Remote Monitoring and Management console. This is the preferred remote access method for all clients who use our Managed Services.
  • It's convenient! One click to select the computer with an issue from the RMM console, and one more click to make the remote connection.
  • The file transfer screen is laid out in a classic side-by-side explorer view, which it clear and easy to use.
  • Chat options, little surprises like "laser pointer" for live training or explaining with a user, local or remote printing, and video recording the session are great extra features over the basic remote control feature set.
  • I wish text rendering was done better when there is a large mismatch between remote and local screen resolutions. For instance, accessing a remote laptop with super high resolution / pixel density on a normal desktop monitor gives somewhat choppy fonts, so filenames can be a bit hard to read, regardless of local display size settings and optimization for high bandwidth. Yes there is an option to adjust the remote resolution, but that is often not desirable.
  • I don't choose MSP anywhere for on-demand remote support to for new clients or occasional remote help sessions. It's great for those integrated into the RMM, but I prefer other options for occasional or new users calling in for a quick remote support / fix.
I love it when integrated with my MSP and client console.
I don't like it so much for occasional on-demand connections or user-initiated scenarios.
Read Les Klassen Hamm's full review
Brian W. Caldwell BIT | MIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Our organization recently switched from a competing on demand "helpdesk" tool to SolarWinds MSP Anywhere. [It's being used] for internal use as well as for use in support of our non-managed customers (project / break-fix customers). We use it as a way to connect remotely, administer, and maintain those customers on demand, and with their consent. Since we have used other SolarWinds tools, this was one factor we used to make the decision. It also helped immensely that the cost was significantly less as compared to competing solutions.
  • Makes it easy to manage multiple technician accounts.
  • Easy to review previous session history.
  • Has a post-help survey tool that can be used to send to staff or customers.
  • It doesn't always exit/close down cleanly.
  • I would like to see improved integration with PSA tools, such as AutoTask.
  • The interface (GUI) is a bit boring, but I'll take that over functionality any day.
More appropriate for unmanaged customers, e.g. if you already are using SolarWinds N-Able/N-central with another RMM tool, MSP Anywhere would be useful to support your customers that are not part of the managed base.
Read Brian W. Caldwell BIT | MIS's full review

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Scorecard Summary

Feature Scorecard Summary

Screen sharing (8)
8.8
File transfer (9)
7.3
Instant message (8)
8.3
Secure remote access with Smart Card authentication (1)
8.2
Access to sleeping/powered-off computers (3)
6.4
Over-the-Internet remote session (9)
8.2
Initiate remote control from mobile (6)
5.7
Remote management of servers & workstations (8)
8.6
Remote Active Directory® management (4)
8.5
Centralized management dashboard (7)
8.9
Session record (5)
8.7
Annotations (4)
8.4
Monitoring and Alerts (7)
8.2
Multi-platform remote control (8)
6.9

About Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

SolarWinds® Take Control™ is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians’ workflows—and your company’s budget.

Take Control is designed for IT support providers that:
  • Have one to three technicians
  • Are new or growing
  • Provide primarily break/fix and ad hoc support
  • Want to build their brand
  • Want a solution that can grow with them
  • Need 50 endpoint agent installations per license

Take Control Plus is designed for IT support providers that:
  • May be established, but want to reduce costs while still getting a feature-rich remote support solution
  • Have 3 or more technicians
  • Could benefit from queue management and faster support request triage
  • Need powerful, sophisticated tools for fast issue resolution
  • Need 500 endpoint agent installations per license
Categories:  Remote Desktop

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Screenshots

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Competitors

TeamViewer, LogMeIn Rescue, BeyondTrust Remote Support (formerly Bomgar), ConnectWise Control (formerly ScreenConnect)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android