Item: ConnectWise ScreenConnect
Rating: 10
Author: Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

We use ConnectWise Control to provide remote information technology support to users that are travelling or out of the office. This allows users to receive immediate support when needed. It also allows us to monitor our workstations and servers to determine if any are offline. It also allows us to share screens for meetings.

Pros and Cons

Pros

Easy to connect
Seamless for end users
Cloud-based - so always available
Mobile app

Cons

Better rollout of updates to clients
Improve website interface
Allow webcam for video chat

Return on Investment

Reduced user downtime
Quick response for technicians
Fair cost

Alternatives Considered

LogMeIn Rescue

ConnectWise is far superior to LogMeIn Rescue and other similar competitors based on several factors. First is cost, ConnectWise is very fairly priced and is easy to add technician licenses as needed. Next, the client install is very light weight and not resource intensive. The end user doesn't even notice its there. It also makes managing and connecting to multiple endpoints very easy.

Other Software Used

Remote Desktop Manager, GoToMeeting, Microsoft Office 365

Likelihood to Recommend

ConnectWise is well suited for information technology support technicians to remotely monitor and support end users. It allows for quick access to a user's computer to troubleshoot and resolve issues. It is easy to set up and deploy to users as well as establish on-demand sessions. It is compatible with a wide variety of operating systems.

ConnectWise ScreenConnect Feature Ratings

Comments

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Great product!