ConnectWise - Connect it wisely - Great Value for Money
June 19, 2018

ConnectWise - Connect it wisely - Great Value for Money

Rahul Chowdhury | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control used mostly in our Client-Server architecture. It is mainly used for reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN, VOIP, chat, and a custom toolbox for quick deployment of support tools.

  • ConnectWise Control server is self-hosted, and runs as a .NET Framework application.
  • On Microsoft Windows it runs as a set of services.
  • On Linux and OS X it runs as a daemon on a bundled fork of the Mono Runtime.
  • It can be integrated in cross platform architecture.
  • Great advantages for SOA(Service Oriented Architecture).
  • WCF SOAP Session Manager service provides a data store for both the Web Server and Relay services.
  • It can be used in any platform .net client with WINDOWS OS, Java with OS X and LINUX, IOS and android clients.
  • The communication between Client-Server always use secure connections using SSH operates on TCP sockets.
  • Since it’s also billed as a collaborative solution for teams to work together where they can have remote sessions, it would have helped if there was a nifty calendar management feature where teams could schedule meetings and collective tasks.
  • Auto notifications can be integrated.it will build team connection and coordination.
  • More Personalization and customizations. Custom dashboard design would be a nice feature
  • Overall software cost is not bad compare to other competitors. Support is good, nothing great.
  • Remote session speed is good but buggy file sharing.
  • Remote session to a computer with multiple monitors shows everything side-by-side. It really a cool monitoring feature.
ConnectWise is one of the most cost-effective remoting software. Multiple sessions are really a great feature. support is also good for sessions.speed of remote connections not bad even for multiple sessions. A little less customization. I feel it is one of the best value product for a small to mid-size business compared to TeamViewerLogMeIn.
ConnectWise can be highly used for remote client-server systems. Live chat, live meeting, application sharing. It is highly designed for team collaboration, Built for modern remote assistance.

Licensing and extensibility are missing for large organizations. Limitations of cross-domain/platform FTP transfers.No on-demand admin permissions. Active session groups are not very user-friendly. Overall it's a budget product for small to mid-range companies.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
7
File transfer
5
Instant message
6
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
6
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7