Lightning Fast Remote Control
July 09, 2018

Lightning Fast Remote Control

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control across our entire tech department. The product has handled remote supporting customers better than any other product or service we have used. Customers find it easy to use and connect with. The product is stable and easy to manage. The price of the product when you look at value and support is very much worth it.

Pros

  • Quick remote control, users can connect in seconds.
  • Powerful remote support extras such as file transfer, scripting, remote reboot, saved login passwords, etc.
  • Ability to stay connected for weeks if needed or forever.

Cons

  • Mobile phone remote support lacks compared to LogMeIn Rescue
  • Could use an improved remote control app for iOS and Android for controlling PCs & Servers.
  • Lightning fast connections save considerable amount of time verse other remote control software
  • Costs are extremely competitive for a superior product
  • Support is great and the product rarely needs support.
ConnectWise Control is superior in speed, reliability and has a very lightweight agent. I like LogMeIn second best, but it does take quite a bit more time to connect and the speed moving around is not as quick. Agent installation is super fast as well. You can also convert an on-demand session to a permanent remote control session.
Continuum RMM, Continuum BDR, Bandwidth, ConnectWise Automate (formerly LabTech), ConnectWise Manage, QuoteWerks, Barracuda NG Firewall, Barracuda Backup, VMware ESXi, Hyper-V, NAKIVO Backup & Replication, Veeam Backup & Replication
I feel this product is the best remote support product on the market and has a wonderful price point. The version I use is intended to be run on your own server so this works well when you have a server to set it up on. However, I believe there is an online version available now too.

Works very well in conjunction with ConnectWise Manage and Automate.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
6
Remote management of servers & workstations
10
Remote Active Directory® management
3
Centralized management dashboard
10
Session record
10
Annotations
7
Multi-platform remote control
9

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