Lightning Fast Remote Control
July 09, 2018
Lightning Fast Remote Control
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control across our entire tech department. The product has handled remote supporting customers better than any other product or service we have used. Customers find it easy to use and connect with. The product is stable and easy to manage. The price of the product when you look at value and support is very much worth it.
- Quick remote control, users can connect in seconds.
- Powerful remote support extras such as file transfer, scripting, remote reboot, saved login passwords, etc.
- Ability to stay connected for weeks if needed or forever.
- Mobile phone remote support lacks compared to LogMeIn Rescue
- Could use an improved remote control app for iOS and Android for controlling PCs & Servers.
- Lightning fast connections save considerable amount of time verse other remote control software
- Costs are extremely competitive for a superior product
- Support is great and the product rarely needs support.
- LogMeIn Pro, Splashtop On-Demand Support and VNC Connect
ConnectWise Control is superior in speed, reliability and has a very lightweight agent. I like LogMeIn second best, but it does take quite a bit more time to connect and the speed moving around is not as quick. Agent installation is super fast as well. You can also convert an on-demand session to a permanent remote control session.