Powerful and very useful!
Anthony Carter | TrustRadius Reviewer
November 06, 2018

Powerful and very useful!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It's used daily in both my personal work/projects and professional as well. I also use it for my clients via both my server and some of their own installations. It helps give collaboration screen to screen as well as support. Very dynamic use allowing speedy and clean file transfers and many other features, such as messaging.
  • Ease from install and configuration to use and upgrades. Need I say more?
  • If you have issues, their website, former and current, has always been very helpful and accurate!
  • Ability to customize your instances from themes to features is amazing. Being able to easily differentiate installs by logos is another great perk.
  • Slow remote connection while graphical intensive video is playing.
  • File transfer without logging in remotely.
  • Although the price is competitive and very comparable, I feel the price point could be lowered for small users and small enterprises.
  • Decrease of client downtime as remote support is available with the click of a mouse.
  • Allows for cost savings using the cloud hosted solutions versus using your own hardware and power.
  • Ability to customize and tailor your instance using the features and extensions available.
Simplified features and layout. Incorporates most features from others that only some offer. Ease of install, setup, and day-to-day use.
Management of computers and server systems regardless of their locations. Ability to also keep those entities separated by groups allowing for a single instance to manage multiple enterprises. Not sure if I can think of a situation where ConnectWise Control wouldn’t be useful. If the position of your company involves remote management, ConnectWise Control is the solution.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
9
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
10