Item: ConnectWise ScreenConnect
Rating: 10
Author: Stephen Widjaja

Use Cases and Deployment Scope

We used ConnectWise for helpdesk support for our customers who do not have SLA with us. In addition, we use ConnectWise as back up remote access to our RMM.

Pros and Cons

Easy to manage users as well as automatic client updates via plugin.
Fast connection to remote client.
Straight forward file sharing between user and client.
256 SSL protection.
Custom URL integration.

Integration with common RMM.
Better placement for settings menu.
Clickable multiple screens for client with multiple monitors.

Return on Investment

Fast connection to client.
Monthly pricing.
Easy to manage users.

Alternatives Considered

TeamViewer, LogMeIn Central and Avast Managed Workplace RMM

With similar features with other remote access software, ScreenConnect has a better monthly pricing.

Other Software Used

Avast Managed Workplace RMM, LogMeIn Central, Join.me

Likelihood to Recommend

We think that ConnectWise Control has better pricing model than TeamViewer, LogMeIn, or GoToMyPC. With similar features with other remote control access, ScreenConnect is much faster and efficient.

Great Remote Access Product.

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)