Best remote access software available since the dawn of man
December 01, 2018

Best remote access software available since the dawn of man

Michael Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

As a systems administrator, I use it for remote access to my end users. I also allow my end users access to specific machines they would need remote access to.
  • Remote Access
  • Easy background tools
  • Fast connection to machines
  • Easy to manage backend
  • At this point, I can't think of anything about the software I would change.
  • I have not yet started billing end users for use of the software, but it has crossed my mind as a potential ROI.
  • I love that I can have fast, reliable access to my clients just by being in front of a browser.
  • I have run into a few issues on first time installs, but a forced reinstall has always resolved it.
Due to the nature of my business, I'm taking calls, not incoming remote sessions, so all of my remotes are outgoing. Screenconnect is best suited for this. Logmein provides that option but requires more steps.
Again, price was a grace point. The other providers mentioned (and ones I reviewed) are terribly overpriced. At CWC price, I am able to absorb the cost and provide it as an added feature for my clients.
From my standpoint, there isn't another option. My previous employer was using the LabTech suite with ScreenConnect, when I started my own business, the price was a huge selling point.

Were I in the business of taking incoming remote sessions for support, I would have to use something else like LogMeIn.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
8
Session record
10
Annotations
10
Multi-platform remote control
Not Rated