Hands down the best remote software ever.
May 07, 2019

Hands down the best remote software ever.

Kevin Youngblood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use ConnectWise Control to manage 100+ IT customers on a daily basis and well as access personal resources remotely. Without ConnectWise, it would be nearly impossible to offer the level of service that I can by using ConnectWise. I am currently a one-man show, but when I have more employees, they will also be using ConnectWise daily. ConnectWise has solved a few problems for me. I can get to my customer's issues faster than ever, I don't have to open ports in my firewall or customer firewalls in order to use RDP, and all of the features it has built it prevents me from spending money on gas.
  • ConnectWise connects very fast and consistently.
  • I love the way ConnectWise manages multiple screens, chat, file transfers, and audio.
  • ConnectWise makes it very easy for less technical people to install, along with several options for sending them the install file.
  • The ConnectWise "dashboard" is very easy to organize and use.
  • I don't really have a good one.
  • Maybe that I can only use one instance with the plan I have.
  • It would be nice to have a Raspberry PI client.
  • The great pricing is the number one ROI advantage, even if you need multiple instances the cost is great.
  • The connection speed and reliability of the product is such a time saver no doubt. If just works.
  • Client install time is drastically reduced, saving even more time.
ConnectWise blows both of these away in so many ways. Logmein in is clunky, it is a pain for customers to install and sometimes it just won't work. Not to mention it is expensive, and nowhere near the value.

I don't hate TeamViewer but I don't love it either. ConnectWise still blows it away based on value, and ease of use. TeamViewer is a quick way to get customers access to their own systems without a fee but as for me I'm sticking with ConnectWise Control.
I think ConnectWise Control works great for unattended access where you need to take control of a PC with no user intervention. I use this multiple times per day. If security is an issue or liability is an issue, I wouldn't recommend it just because I'm not aware of a way to make the client ask the customer's side for permission before it connects. I have some clients where this feature would be great.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Multi-platform remote control