Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise is being used to remotely connect to clients' PCs/laptops in order to fix issues remotely. This is also used to connect to our servers and to check on them if issues arise. By using ConnectWise this stops us from having to send an engineer on site each time that there is an issue on the client's site.
- It is easy for a client to get set up in a remote session.
- Unattended access allows us to get connected to the servers without any interaction.
- The presenter mode is good if you are wanting to talk a colleague through doing something.
- Allow to you to elevate your permissions so that you are able to enter passwords for UAC
- It allows us to fix issues a lot more quicker
- It isn't too expensive for the amount of users that we have
A lot easier to use
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control (formerly ScreenConnect)
4 - managed service provider
we have 3 IT engineers and an apprentice
- Connect to servers to check backups
- Connect to PCs/laptops for software issues
- To access machines that aren't physical easily to access
- To allow workers to work remotely
Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors
- Price
- Product Features
- Product Usability
- Third-party Reviews
easy to use and not too expensive
I would have the same outcome as iI really like the product.
ConnectWise Control (formerly ScreenConnect) Implementation
- Implemented in-house
Change management was minimal
ConnectWise Control (formerly ScreenConnect) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I have never had to use support as the product is easy to use and haven't had any issues with it
Using ConnectWise Control (formerly ScreenConnect)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Getting connected to remote system
- File sharing
- I've not came across any as of yet
Yes, but I don't use it