Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Seltek uses ConnectWise Control to access our clients' computers. It has been an invaluable tool for allowing Seltek to provide remote support to our clients. Not only does ConnectWise Control allow us to provide remote support, but is also allows us to gather information from the installed computers like hardware information and installed software. It also allows multiple technicians to connect to the same computer to collaborate on client problems.
- Increased efficiency for technicians
- Reduce software costs
ConnectWise Control is less expensive and it has all of the features we need to perform our remote support tasks.
ConnectWise Control is well suited for remote support of our clients computers. It does not work well when the remote computer you want to access is an Apple computer.