Item: ScreenConnect
Rating: 8
Author: Patrick Logan

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

Seltek uses ConnectWise Control to access our clients' computers. It has been an invaluable tool for allowing Seltek to provide remote support to our clients. Not only does ConnectWise Control allow us to provide remote support, but is also allows us to gather information from the installed computers like hardware information and installed software. It also allows multiple technicians to connect to the same computer to collaborate on client problems.

Pros and Cons

Pros

Allow remote control for clients computers
Report creation
Capture of hardware and software

Cons

Support for Apple computers
Two Factor Authentication

Return on Investment

Increased efficiency for technicians
Reduce software costs

Alternatives Considered

LogMeIn Central

ConnectWise Control is less expensive and it has all of the features we need to perform our remote support tasks.

Other Software Used

ConnectWise Automate (formerly LabTech), ConnectWise Manage, Microsoft Office 365

Likelihood to Recommend

ConnectWise Control is well suited for remote support of our clients computers. It does not work well when the remote computer you want to access is an Apple computer.

ScreenConnect Feature Ratings

Comments

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Ian Murphy
commented 5 years ago
2FA is already supported. We use it for all our users and don't have any issues with it.

ConnectWise Control for IT Support