Item: ConnectWise ScreenConnect
Rating: 10
Author: Anthony Osuna

Use Cases and Deployment Scope

We use ConnectWise to connect with our customers. We use it primarily to quickly help customers when an issue arise in their software program. We also use it after a customer purchases our product for training.

Pros and Cons

Quickly connect to a customer's computer
Take screenshots and record a video of our session
Allows us to take control of the customer's computer when needed

It is difficult for Apple users to connect

Return on Investment

Overall ConnectWise has increased the efficiency of our training.
ConncetWise has increased our customer service rating by helping us quickly solve customer issues.
ConnectWise has helped us minimize the time we spend on customer service.
ConnectWise has helped minimize the calls we get from customers by allowing us to provide better training.

Alternatives Considered

LogMeIn Central, Mikogo, TeamViewer and GoToMeeting

ConnectWise Control beats all others hands down. It is my favorite remote connection tool due to ease of use and speed of connectivity. My customers love how quickly I can connect with them.

Other Software Used

TeamViewer, Mikogo, GoToMeeting

Likelihood to Recommend

ConnectWise Control is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help. It is also a great way to have our customers connect with us to see our screen for training. The ability to actually connect with a customer's screen can help us solve a problem in just a few minutes. It takes the guesswork out of trying to understand what the customer is dealing with by visually seeing what the customer is doing and help them.

ConnectWise Control makes me look like a Star

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)