Item: ConnectWise ScreenConnect
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.

We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.

Pros and Cons

Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
Messaging is built in so you communicate with an end-user quite easily when needed.
The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.

Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.

Return on Investment

Great for training users remotely with screen share sessions.
Diagnosing issues through unexpected user behavior is so much easier when you can be shown.
A handy back up when you can connect to servers over the internet which you would normally do through your LAN when its the LAN that's having the problem!